Joseph T. Heath
Minneapolis,AZ
Summary
Dynamic Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Delaware North
10.2024 - 04.2025
- Streamlined guest check-in processes using digital platforms, reducing paper waste through electronic registration and invoicing.
- Promoted sustainable tourism by advising guests on eco-friendly local attractions and carbon-neutral transportation options.
- Collaborated with facilities teams to implement energy-saving practices, such as motion-sensor lighting and low-flow water fixtures in guest areas.
- Maintained high customer satisfaction scores by integrating sustainability into service delivery, including reusable amenity kits and linen reuse programs.
El Tovar Supervisor
Xanterra
04.2024 - 09.2024
- Provided customer service, resolved visitor issues, and ensured a positive guest experience.
- Oversaw gift shop operations, including visual merchandising, inventory management, and staff training.
- Prepared financial reports (sales, profits, inventory) and managed procurement processes.
- Supervised and trained employees, addressing performance and operational challenges in a remote desert environment.
Concierge/Leasing Agent
InterSolutions, LLC
06.2022 - 02.2024
- Managed property operations, including rent collection, tenant relations, and maintenance coordination.
- Investigated and resolved tenant concerns, improving community satisfaction scores.
- Scheduled property showings and facilitated lease agreements for new tenants.
- Streamlined administrative workflows to enhance team efficiency.
Shift Leader
Five Below
08.2020 - 06.2022
- Directed daily front-end operations and supervised associates to maintain customer service standards.
- Oversaw opening/closing procedures, ensuring store readiness and compliance with operational guidelines.
- Trained staff in the “High Fives of Customer Service,” increasing positive feedback by 25%.
- Assisted in payroll management and cash handling, including bank deposits and expense tracking.
Regional Trainer
Smashburger
08.2016 - 08.2020
- Delivered training programs to restaurant teams across Minnesota, Massachusetts, and North Carolina.
- Improved compliance audit scores by 20% through implementation of health and safety protocols.
- Trained 200+ employees during new restaurant openings, reducing onboarding time by 30%.
- Enhanced customer retention rates by coaching teams on service consistency and quality.
Education
High School Diploma - Leadership & Staff Development
Bachelor of Arts - Business Administration And Management
University of Phoenix
Phoenix05-2027
High School Diploma -
Wayzata High School
Wayzata, MNSkills
- Exceptional customer service
- Leadership & Staff Development
- Eco-friendly operations
- Teamwork orientation
- Health & Safety Compliance
- Guest relations
- Reservation management
Certification
- Food Handler Certification
- CPR Certification
- Permaculture Design Course (Self-Studied, 2023)
Section name
- Willing to Work/Relocate: Remote, On-Site, or Eco-Conscious Organizations Globally
- Authorized to Work in the US for Any Employer
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Timeline
Front Desk Agent
Delaware North
10.2024 - 04.2025
El Tovar Supervisor
Xanterra
04.2024 - 09.2024
Concierge/Leasing Agent
InterSolutions, LLC
06.2022 - 02.2024
Shift Leader
Five Below
08.2020 - 06.2022
Regional Trainer
Smashburger
08.2016 - 08.2020
High School Diploma - Leadership & Staff Development
Bachelor of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Wayzata High School
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