Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

JOSEPH THOBY

Springfield

Summary


Knowledgeable Director of Operations with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Operations

Healthcare Services Group
06.2025 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

District Manager

Healthcare Services Group
10.2022 - Current
  • Developed and implemented menu plans and dietary programs for diverse populations.
  • Oversaw compliance with health and safety regulations in food preparation and handling.
  • Collaborated with nutritionists and healthcare professionals to create specialized dietary plans.
  • Created budgets and managed expenses for food and supplies.
  • Implemented quality control measures to ensure consistent food service delivery.
  • Maintained inventory levels and ordered food and equipment as needed.
  • Developed and implemented training programs to improve staff performance.
  • Collaborated with chefs and vendors to ensure quality food and service.
  • Handled guest complaints and resolved issues in a timely and professional manner.
  • Achieved consistent recognition for exceeding sales and service targets.
  • Supervised various locations, enforcing high-quality standards of operation.

Kitchen Manager

Chili's
04.2021 - 10.2022
  • Led kitchen team in achieving and maintaining high health inspection ratings.
  • Utilized strong organizational skills to optimize kitchen workflow and efficiency.
  • Demonstrated strong leadership and communication abilities in a fast-paced kitchen environment.
  • Trained new hires on kitchen procedures and standards.
  • Created and implemented inventory control systems to reduce waste and maximize profitability.
  • Managed kitchen staff and ensured all food safety regulations were followed.
  • Managed food costs and inventory to optimize profitability.
  • Provided exceptional customer service and dining experiences.

Kitchen Manager

Cheddars Scratch Kitchen
01.2018 - 04.2021
  • Managed kitchen staff and oversaw daily operations to ensure efficiency and quality.
  • Collaborated with team members to ensure smooth service.
  • Handled customer inquiries and maintained high levels of customer satisfaction.
  • Managed daily operations and performance of a busy restaurant with a focus on customer service and profitability.
  • Provided strong leadership to build and motivate a team of servers, cooks, and front-of-house staff.
  • Implemented cost-control measures to ensure efficient use of resources and maximize profitability.
  • Managed inventory, ordering, and vendor relationships to ensure adequate supplies and quality ingredients.
  • Monitored and evaluated the quality of food and service to ensure customer satisfaction and loyalty.
  • Ensured compliance with health and safety regulations and maintained a clean and safe restaurant environment.

Education

Hospitality Degree - Hospitality And Tourism Management

Fayetteville Technical College
Fayetteville, North Carolina
07-2019

Skills

  • Leadership
  • Customer service
  • Team management
  • Strategic Planning
  • Budget Management
  • Culinary Creativity
  • Inventory control
  • Staff training and development
  • Operations oversight
  • Operational efficiency

Certification

  • Manager SERV Safe
  • Food Service Manager Certification
  • Structured Self Development Course

LANGUAGES

English | Native
Spanish | Intermediate

Timeline

Director of Operations

Healthcare Services Group
06.2025 - Current

District Manager

Healthcare Services Group
10.2022 - Current

Kitchen Manager

Chili's
04.2021 - 10.2022

Kitchen Manager

Cheddars Scratch Kitchen
01.2018 - 04.2021

Hospitality Degree - Hospitality And Tourism Management

Fayetteville Technical College

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