Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
References
Timeline
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Joseph Thomas

Simms,TX

Summary

Dedicated Veteran and medical professional, well-versed in leadership and executing any task that comes in front of me. Goal orientated with the inner drive to win and make sure the mission of any size is completed to its full potential. Strongly believe the key to success starts with showing up on time in the right place with the right uniform and the right attitude, with this combination anything is possible. Always prided myself on taking charge and motivating teammates with heavy amounts of positivity and courage, because every job or mission needs that to be successful.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Certified Medical Assistant/Office Manager

South Central Texas Health Care
Texarkana, TX
11.2020 - Current
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Oversaw accounting, budgeting and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Built relationships with physicians to create steady referral pipeline.
  • Managed 3 employees with various personalities and from different cultures for large 2-physician practice.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice.
  • Developed policies and procedures for effective practice management.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Prepared blood smears and determined levels of normalcy.
  • Interpreted and documented results of tests into active databases and communicated results to internal customers.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Account Manager (PART TIME REMOTE)

Chivo Hills Dairy Ranch
Harris, MN
04.2016 - Current
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
  • Introduced new processes to improve data analysis.
  • Analyzed key competitors to respond to competitive threats.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Developed innovative and creative sales pitches to expand prospect understanding of company.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
  • Devised strategies to perform at required goal level and achieve monthly quota.

Certified Medical Assistant/Patient Care Technician

Hazelden Betty Ford
Center City, MN
01.2016 - 03.2020
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Collected and transported specimens to prepare for lab testing.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assembled admissions pages and added new pages to patients' charts.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Kept laboratory supplies prepared by inventorying stock, placing orders, and verifying receipt.
  • Maintained consumables and glassware inventory by receiving and inventorying incoming shipments.
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs

Special Operations Combat Medic

United States Army
El Paso, TX
02.2010 - 06.2016
  • Kept combat zone work environments as clean and organized as possible and maintained unit in constant state of readiness.
  • Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
  • Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
  • Assessed needs and conditions of assigned patients and gathered critical patient health information.
  • Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
  • Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations.
  • Delivered emergency medical treatment at point of wounding on combat battlefields.
  • Developed and deployed triage skills and delivered optimal emergency care in combat environments.
  • Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
  • Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
  • Inspected equipment and resolved deficiencies prior to in-service operations.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Contacted medical facilities or departments to schedule patients for tests or admission.
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Placed patients on backboards or stretchers to safely load into ambulance.
  • Administered first aid treatment or life support care to sick or injured persons in pre-hospital settings.
  • Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
  • Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.

Education

Bachelor of Science - Social Science/ CPA Licensure Course

Metropolitan State University
Saint Paul, MN
04.2018

Associate of Arts - Combat Medicine

U. S. Army Medical Department Center And School
San Antonio, TX
08.2010

Associate of Science - Medical Assisting

Duluth Business University
Duluth, MN
12.2009

Skills

  • Team Leadership
  • Attention to Detail
  • Advising Patents
  • Medical Recordkeeping
  • BLS Certified
  • Data Entry Software
  • Organization and Time Management
  • Continuous Improvement Process
  • Administrative Office Operations
  • Records and Database Management
  • Effective Multitasking
  • EMR Software
  • Invoice Preparation
  • Patient Registration
  • Cleaning and Sterilizing
  • Team Supervision
  • Budget Controls
  • Technical Library Maintenance
  • Certified Medical Administrative Specialist
  • Financial and Operational Reporting
  • Planning and Prioritization
  • Equipment Troubleshooting
  • Staff Scheduling
  • Electronic Health Records Systems
  • Preparing Treatment Rooms
  • Transportation Assistance
  • Pneumonia Vaccinations
  • Physician Group Management
  • Medical Practice Operations
  • Encryption Software
  • Current Medical Assistant Certification
  • Patient Relations
  • Human Resources
  • Interdisciplinary Care
  • Medical Procedures Scheduling
  • Front Office Operations
  • Operational Requirements
  • Electric Muscle Stimulation
  • Revenue Forecasting
  • Healthcare Regulations
  • Patient Needs Assessment
  • Outpatient Procedures

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 23 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 400 staff members.
  • Achieved CMB by completing Combat Course with accuracy and efficiency.
  • Medical Combat Action Badge Earned
  • Bronze Star Awarded for valor


Affiliations

  • American Medical Informatics Association
  • Lions Club
  • Veterans of Foreign Wars Officer
  • Human Society member and volunteer

Certification

  • CMAS - Certified Medical Administrative Specialist
  • CMAA - Certified Medical Administrative Assistant
  • CPC-P - Certified Professional Coder-Payer
  • NCMOA - Nationally Certified Medical Office Assistant
  • CPA - Certified Public Accountant

Languages

English
Native or Bilingual
German
Professional Working
Spanish
Limited Working

References

Richard Johnson (Co-Worker)

Veterans Clinic Laboratory

Phone #: 903-802-8498

Lab Technician /Office Supply Clerk

Known for 3 + years


Terri Walgrave (Supervisor)

Campus Detox Clinic

Phone #: 651-955-5558

Nursing Team Supervisor

Known for 3+ years.

Dannah Smith, Lead Medical Examiner

South Central Texas Health Care

Phone #: 903-802-8498

Lead Medical Provider

Known for 2 years


Jan Broad (Supervisor)

Hazelden Betty Ford

Phone #: 715-817-8832

Manager/Nurse Practitioner

Known for 3+ years



Timeline

Lead Certified Medical Assistant/Office Manager

South Central Texas Health Care
11.2020 - Current

Account Manager (PART TIME REMOTE)

Chivo Hills Dairy Ranch
04.2016 - Current

Certified Medical Assistant/Patient Care Technician

Hazelden Betty Ford
01.2016 - 03.2020

Special Operations Combat Medic

United States Army
02.2010 - 06.2016

Bachelor of Science - Social Science/ CPA Licensure Course

Metropolitan State University

Associate of Arts - Combat Medicine

U. S. Army Medical Department Center And School

Associate of Science - Medical Assisting

Duluth Business University

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Joseph Thomas