Joseph Thomas
Wildwood,FL
Summary
Experienced with patient intake processes and data management in healthcare setting. Utilizes effective communication and organizational skills to enhance patient experiences and clinic efficiency. Track record of maintaining accuracy and professionalism in high-demand environments.
Overview
26
26
years of professional experience
Work History
Patient Registration Specialist
UF Health
09.2022 - Current
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
Patient Care Manager
Lakeview Health Systems
10.2021 - 08.2022
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
Machine Operator
Signature Brands LLC
09.2021 - 06.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Call Center Supervisor
Kerr & Downs Research
02.2011 - 05.2016
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Pharmacy Assistant
Tallahassee Memorial Hospital
03.2006 - 11.2010
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
Lab Assistant
Florida A&M Univeristy
08.1998 - 12.2005
- Managed specimen sample handling, receiving, storage and inventory.
- Prepared specimens for testing and analysis.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Education
Bachelor of Science - Business Administration And Management
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Patient relations
- Patient scheduling
- Insurance verification
- Data entry proficiency
Timeline
Patient Registration Specialist
UF Health
09.2022 - Current
Patient Care Manager
Lakeview Health Systems
10.2021 - 08.2022
Machine Operator
Signature Brands LLC
09.2021 - 06.2022
Call Center Supervisor
Kerr & Downs Research
02.2011 - 05.2016
Pharmacy Assistant
Tallahassee Memorial Hospital
03.2006 - 11.2010
Lab Assistant
Florida A&M Univeristy
08.1998 - 12.2005
Bachelor of Science - Business Administration And Management
Florida Agricultural And Mechanical University
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