Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joseph Thomas

Allendale,MI

Summary

Dynamic Automotive Service Manager with a proven track record at Blain's Farm & Fleet, excelling in customer satisfaction and operational efficiency. Leveraged strong problem-solving skills to reduce wait times and optimize scheduling, consistently exceeding performance targets. Adept at team leadership and employee coaching, fostering a culture of continuous improvement.

Experienced with managing automotive service operations, ensuring efficient workflow and customer satisfaction. Utilizes strong leadership and problem-solving abilities to drive team performance. Track record of optimizing repair processes and maintaining high standards in service quality.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Automotive Service Manager

Blain's Farm & Fleet
09.2019 - Current
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
  • Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
  • Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Fleet Supervisor

Republic Service
06.2013 - 05.2019
  • Collaborated with various departments to achieve organizational objectives and support company growth.
  • Implemented advanced tracking systems to monitor fleet location and performance in realtime.
  • Drove fleet stability and minimized significant events through active analysis and review of fielded engine performance.
  • Maintained clean and safe assets and fleet work environments.
  • Monitored industry trends closely to stay current on new technologies that could potentially improve overall fleet operations efficiency.
  • Conducted thorough accident investigations, implementing corrective actions to promote a safer work environment.
  • Oversaw inventory management of parts and supplies necessary for maintaining optimal functioning of the entire vehicle fleet.
  • Enhanced vehicle maintenance processes for improved fleet performance and reduced downtime.
  • Managed budgets and expenses to maintain cost control within the department.
  • Conducted regular audits of fleet assets, ensuring proper utilization and compliance with regulations.
  • Maintained accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
  • Addressed employee concerns promptly while fostering an inclusive team environment that promoted open communication among staff members.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Completed projects by effectively delegating tasks and overseeing employee performance.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.

Fleet Mechanic

Republic Services
09.1997 - 06.2014
  • Prepared vehicles for annual DOT inspections.
  • Collaborated with team members to troubleshoot complex issues, resulting in faster problem resolution times.
  • Used computer equipment, hand tools and technical skills to diagnose faults.
  • Maintained open communication with drivers, promptly addressing mechanical concerns and scheduling necessary repairs.
  • Adhered to manufacturer's specifications for optimal safety and reliability when completing repairs and maintenance services.
  • Completed multi-point inspections and washed and refueled units.
  • Ensured fleet safety by conducting thorough inspections and addressing potential hazards.
  • Conducted safety inspections and repairs, ensuring all fleet vehicles met regulatory compliance standards.
  • Strengthened compliance with federal regulations through meticulous documentation of all maintenance activities.
  • Contributed to company sustainability goals through the implementation of eco-friendly practices in waste disposal, energy consumption, and recycling efforts.
  • Updated and maintained diagnostic equipment, keeping workshop at forefront of automotive technology.
  • Trained new mechanics on best practices and company-specific procedures, elevating overall skill level of team.
  • Initiated preventive maintenance program that significantly reduced incidence of unexpected breakdowns.
  • Optimized inventory management through accurate record-keeping and efficient parts ordering processes.
  • Mitigated risk of costly breakdowns through proactive identification of worn components requiring replacement or repair.
  • Provided emergency roadside assistance, ensuring swift resolution of breakdowns and minimizing operational delays.
  • Diagnosed and repaired complex mechanical issues, leading to reduction in downtime for fleet vehicles.
  • Demonstrated adaptability by successfully maintaining a diverse fleet of vehicles, including heavy-duty trucks, vans, and specialized equipment.
  • Reduced vehicle downtime by performing timely diagnostic tests and repairs.
  • Collaborated with fleet managers to schedule repairs and maintenance, minimizing disruption to operations.
  • Performed troubleshooting, repair and updates to vehicle software packages.
  • Enhanced vehicle reliability by conducting regular maintenance checks and addressing issues proactively.
  • Resolved electrical and mechanical failures, restoring vehicle functionality and driver confidence.
  • Diagnosed mechanical problems for repair or replacement.
  • Used specialized tools and equipment to diagnose and repair issues with diesel engines.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Organized test drives in buses and trucks to identify needed repairs.
  • Handled repairs, replacing broken components and inspecting engines for wear and tear.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.

Education

High School Diploma -

Loy Norrix High School
Kalamazoo, MI
06-1984

Skills

  • Service writing
  • Customer satisfaction
  • Automotive diagnostics
  • Parts ordering
  • Customer relations
  • Scheduling
  • Employee retention
  • Service department operations
  • Warranty administration
  • Employee evaluation
  • Labor estimating
  • State and local regulations
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Computer skills
  • Organizational skills
  • Team leadership
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Team building
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Managing operations and efficiency
  • Customer relationship management
  • Conflict resolution
  • Hiring and training
  • Employee training
  • Training and development
  • Goal setting
  • Team development
  • Professionalism
  • Complex Problem-solving
  • Documentation and reporting
  • Employee coaching and mentoring
  • Profit and loss management

Certification

Currently hold Mi. State certs in Automotive steering and suspension. Automotive braking and braking systems. Automotive electrical Systems. Automotive rear end and manual transmissions. Heavy truck steering and suspension. Heavy truck brake and braking system.

Ase in Automotive brakes and braking system.

Currently hold Mi. State class B cdl licsence.

Timeline

Automotive Service Manager

Blain's Farm & Fleet
09.2019 - Current

Fleet Supervisor

Republic Service
06.2013 - 05.2019

Fleet Mechanic

Republic Services
09.1997 - 06.2014

High School Diploma -

Loy Norrix High School

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Joseph Thomas