JOSEPH THORECK
Owatonna,MN
Summary
Seasoned Communications Coordinator and Software Product Owner with a proven track record at Forward Medical and Nextiva. Expert in project management and product lifecycle management, excelling in stakeholder relations and data analytics. Demonstrated success in enhancing operations through technology, with a focus on achieving strategic goals and improving customer engagement.
Overview
12
12
years of professional experience
Work History
Communications Coordinator
Forward Medical
10.2019 - 11.2024
- Gathered and organized materials to support operations
- Improved office operations by automating client correspondence, record tracking and data communications
- Monitored client facing applications so that correspondence could be promptly addressed
- Oversaw appointment scheduling and itinerary coordination for clients
Small Business Banker
Wells Fargo
09.2018 - 10.2019
- Participated in community outreach initiatives aimed at educating small business owners about available financing options
- Analyzed financial statements for accuracy and completeness to determine creditworthiness of potential borrowers
- Maintained accurate records of client interactions including account updates, transaction details, customer inquiries and complaints
- Maintained up-to-date knowledge of current banking regulations and procedures
- Worked with borrowing clients to procure updated financial information
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive or closed status
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
- Educated customers on online banking and mobile banking applications
Software Product Owner
Nextiva
04.2013 - 08.2018
- Oversaw the entire product deployments from vision, creation, to rollout, and delivery
- Coordinated with software developers on three continents concurrently to create custom applications and trackers to achieve product and stakeholder goals
- Analyzed customer feedback via direct contact and crowdsourcing to identify areas for improvement
- Managed the internal implementation of development sprints
- Managed the external release of development sprints and the final product launch
- Entered data, generated reports, and produced tracking documents
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments of cloud based communication SaaS products, resulting in realistic scope definition for projects.
Education
Bachelor of Science - Political Science
Arizona State University
06.2013
Skills
- Software Product Owner
- Project management
- Product lifecycle management
- Roadmap development
- Stakeholder relations
- Product backlog management
- Jira, atlassian, rally
- Feature prioritization
- Data analytics
- Customer relations
- Community engagement
References
Matthew Webb, Nextiva Inc, Database Administrator, 480-747-2252, mwebb@nextiva.com
Timeline
Communications Coordinator
Forward Medical
10.2019 - 11.2024
Small Business Banker
Wells Fargo
09.2018 - 10.2019
Software Product Owner
Nextiva
04.2013 - 08.2018
Bachelor of Science - Political Science
Arizona State University
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