Joseph Tierrablanca
Tracy,CA
Summary
I have 6+ years of experience in providing outstanding customer service. I am a highly focused, detail-oriented professional who proactively enhances team quality and promotes an exceptional team environment. I always maintain a positive attitude towards work and strive for excellence in everything I do.
I have 3 years of experience in access control systems. I have worked religiously with CCURE-9000, FLIR, and CCURE Alarm monitoring and have excelled in retrieving data from access control software. I have experience in accept and resolve ticket systems like Flightpath and Jira software, which allows me to perform different functions on a badge or profile. My experience is not limited to these programs as I also have worked with Ambient AI and Milestone camera systems.
Overview
9
9
years of professional experience
Work History
SOC Operator
Allied Universal Security (Adobe)
12.2023 - Current
- Monitoring and responding to alarms from various systems (Ambient AI and Milestone Camera systems)
- Data retrieval from CCure-9000 Admin and input into Excel sheets
- Experience with Excel sheets, Outlook
- I established SOPs and coordinated workflow charts for new SOC team
ROC Operator
Allied universal (Twitter/X)
San Francisco, CA
10.2019 - 12.2023
- Access control operator
- Worked with CCURE-9000, CCTV FLIR, Blusky, and CCURE Alarm monitoring systems.
- Worked with entering and retrieving data from access control software.
- Worked with ticket systems like Jira Software, flightpath, and PSS tickets (Physical Security Systems)
- OTJ trainer for security personnel; Patrols and ROC Operators
- Part-time supervisor
Reference: Doug Hunt (Corporate Security Manager) 925 878 8296
Store Protection Specialist
Ross. INC
Pacifica, CA
01.2017 - 11.2018
- Identify external and internal theft, Maintain a safe and secure environment, Develop great teams and partnerships
San Mateo Sheriff’s Office Explorer
Advisors; Deputy Connor Delvisco and Deputy Stephen O’Malley, Post 810
Education
Some College (No Degree) - Psychology
Skyline College
San Bruno, CASkills
- Proven leader
- Team work
- Bilingual
- Fast learner
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Led team to achieve new badge template and custom clearance, earning recognition from upper management
- Allied employee of the month (September 2021)
Timeline
SOC Operator
Allied Universal Security (Adobe)
12.2023 - Current
ROC Operator
Allied universal (Twitter/X)
10.2019 - 12.2023
Store Protection Specialist
Ross. INC
01.2017 - 11.2018
San Mateo Sheriff’s Office Explorer
Advisors; Deputy Connor Delvisco and Deputy Stephen O’Malley, Post 810
Some College (No Degree) - Psychology
Skyline College