JOSEPH TODD
Vancouver
Summary
Results-driven Property Manager with expertise in business operations, staff coordination, and vendor management. Proven ability to enhance customer service and foster a productive work environment through effective communication and goal-setting. Strong background in administrative and financial analysis, complemented by exceptional time management and conflict resolution skills. Committed to optimizing daily operations of rental properties for maximum efficiency.
Overview
22
22
years of professional experience
Work History
Property Manager
Sequoia Square Apartments
Portland
04.2023 - Current
- Overseeing daily operations, and team
- Ensure compliance with regulations and deadlines
- Strong organizational and multitasking skills, with the ability to manage multiple priorities
- Manage the leasing process, including marketing, resident screening, income certifications and leasing renewals.
- Conducted regular property inspections to ensure compliance with safety standards.
- Handle resident complaints and disputes professionally and timely.
- Collaborated on resident activities and events with vendors and resident services.
- Reduced Delinquent Accounts by 84%
- Kept occupancy above 93% through 2 years of construction, no playground, and parking problems.
- Pinehurst Management, 62 units
Maintenance Technician
Rolling Creek Apartments
Vancouver
01.2019 - 04.2023
- Inspecting facilities periodically to determine problems and necessary maintenance.
- Called tenants and scheduled work orders.
- Called and set up appointments with vendors.
- Ordered needed parts, appliances, and supplies.
- Handle work orders and apartment turns on a timely basis.
- Maintained electrical trainee card.
- Maintained pool and other facility equipment.
- Collaborated with a team of 3 others.
- Olympic Management, 111 units
Shift Supervisor
TMS Call Center
Roseburg
01.2011 - 03.2015
- Trained agents on new accounts.
- Monitored calls and coached agents on customer interactions and how to improve sales.
- Answered agent questions about products.
- Took over calls and deescalated when customer is asking for a supervisor.
- Supervised a group of 30 – 50 agents.
Senior Repair Technician
WKA Innovations
Spokane
06.2007 - 12.2010
- Communicated with customers to find out their concerns or problems they are having with their device.
- I completed both hardware and software upgrades and repairs.
- Trained and supervised a team of 3 other technicians.
Maintenance Supervisor
Kristy Court
Winston
02.2004 - 06.2007
- Inspecting facilities regularly to determine problems and necessary maintenance.
- Called tenants and scheduled work orders.
- Called and set up appointments with vendors.
- Ordered needed parts, appliances, and supplies.
- Handle work orders and apartment turns on a timely basis.
- Built shop and playground at complex.
- Neel Management, 36 units
Education
GED -
Mohave Community College
Kingman, AZ07-1999
Skills
- Computer proficiency
- Tenant relationships
- Conflict resolution
- Team collaboration
- Budget management
- Problem solving
- Detail orientation
- Adaptable
- Customer service excellence
- Organizational skills
- Attention to detail
- Troubleshooting expertise
- Industry software proficiency
References
- Silvester Bridges, Maintenance Supervisor, 360.772.7050
- Laska Golden, Property Manager, 509.992.5510
- Marsha Zimmerman, Portfolio Manager, 503.347-7103
- West Hoffman, Property Manager, 503-577-3964
Timeline
Property Manager
Sequoia Square Apartments
04.2023 - Current
Maintenance Technician
Rolling Creek Apartments
01.2019 - 04.2023
Shift Supervisor
TMS Call Center
01.2011 - 03.2015
Senior Repair Technician
WKA Innovations
06.2007 - 12.2010
Maintenance Supervisor
Kristy Court
02.2004 - 06.2007
GED -
Mohave Community College