Joseph Toeller
Berlin
Summary
Dynamic and reliable technician with proven expertise in QA reporting and testing plans. Recognized for enhancing team collaboration and communication, while ensuring product quality compliance. Strong managerial experience, cash handling and counting skills, and conflict resolution skills led to improved operational efficiency and customer satisfaction at all locations. Committed to fostering a quality-driven and positive work environment while emphasizing healthy communication and collaboration between team members.
Overview
13
13
years of professional experience
Work History
QA Technician
Wisconsin Spice
08.2025 - 02.2026
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Collaborated with team members on QA topics and strategies.
- Reported progress, test metrics and results to department supervisors.
- Tested products for granulation, moisture, acidity, salinity and viscosity among other metrics and confirmed that tested products were either in or out of spec.
- Documented testing procedures and results for future testing use.
Assistant Manager
Marcus Theatres
07.2023 - 07.2025
- Generated repeat business through exceptional customer service.
- Monitored cash intake/output from cash drawers and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Manager
Culver's Restaurant
07.2020 - 07.2023
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
Theater Associate
Marcus Theatres
05.2013 - 07.2020
- Welcomed guests to theater with friendly demeanor and smile and directed to auditoriums.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Maintained work areas, lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Provided guests with quality food products in a timely and professional manner.
- Was promoted to Assistant Manager in February 2020 before theater was shut down due to Covid 19.
Assistant Manager
Toppers Pizza
05.2016 - 08.2018
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
University of Wisconsin, Sheboygan
Sheboygan, WIHigh School Diploma -
Cedar Grove-Belgium High School
Cedar Grove, WI2012
University of Wisconsin, Stevens Point
Stevens Point, WISkills
- QA reporting
- Testing plans
- Customer service
- Managerial experience
- Time management
- Chash handling
- Drawer/Safe balancing
- Healthy Communication
- Computer Literacy
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
QA Technician
Wisconsin Spice
08.2025 - 02.2026
Assistant Manager
Marcus Theatres
07.2023 - 07.2025
Shift Manager
Culver's Restaurant
07.2020 - 07.2023
Assistant Manager
Toppers Pizza
05.2016 - 08.2018
Theater Associate
Marcus Theatres
05.2013 - 07.2020
University of Wisconsin, Sheboygan
High School Diploma -
Cedar Grove-Belgium High School
University of Wisconsin, Stevens Point