Summary
Overview
Work History
Education
Skills
References
Timeline
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JOSEPH TOLBERT

Statesboro,GA

Summary

Competent Quality Assurance Specialist with 6+ years of experience in the customer service and QA industry. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.

Overview

5
5
years of professional experience

Work History

General Manager/Quality Assurance Specialist

Surcheros Fresh Mex
11.2023 - Current
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues
  • Prepared reports to communicate results of quality inspection activities to management
  • Trained new and fellow employees on quality documents, standard operating procedures, and quality forms
  • Tracked findings, completed documentation and generated reports
  • Successfully assisted over 40 customers a day in person, via phone and email in a fast-paced environment
  • Promoted to General Manager within 2 months of my tenure for my ability to successfully lead staff, de-escalate intense customer interactions, and quickly problem solve.

Lead Store Manager

DP Dough
01.2022 - 01.2024
  • Checked production performance for compliance with process standards
  • Helped maintain and organize quality-related data, including quality metrics, trends, and performance indicators
  • Assisted in generating reports and presentations to communicate quality performance
  • Opened and closed store, operated cash registers, handled cash daily, made bank runs, checked corporate emails
  • Strategized weekly sales objectives and business development initiatives through team discussions, and corporate newsletters and reviewing monthly assessments of customer reviews
  • Supervised food shipment invoices and store deliveries including proper inspection and inventory assessment.

Assistant General Manager

Jimmy Johns
03.2020 - 10.2021
  • Trained lead on new onboarding employees in compliance with company guidelines and operations of store responsibilities
  • Maintained products and equipment in accordance with safety and sanitation guidelines
  • Operated and balanced the cash drawer
  • Stocked sandwich bar between serving customers and ensure company branding
  • Provided excellent and personable customer service to customers' concerns, questions, and experience.

Package Handler

Hire Dynamics
Statesboro, GA
12.2018 - 04.2019
  • Manually unloaded, sorted, scanned, and reloaded packages from center to truck utilizing the Tie/High System
  • Coordinated pallets of packages to pre-assigned sections in a fast pace work environment
  • Utilized tracking company software to accurately track and move packages to designated storage position
  • Operated heavy equipment including forklifts and pallet jacks to organize, move, and maintain tracking of packages
  • Conveyed sensitive information about shipping times, locations, insurance, and delivery costs accurately

Education

Philosophy Major -

GEORGIA SOUTHERN UNIVERSITY

Skills

  • Performance Monitoring
  • SQL
  • Data Analytics
  • Documentation and Reporting
  • Team Collaboration
  • Project Management
  • Data Analysis
  • Verbal and Written Communication
  • Budget Planning
  • Supply Management
  • Data Entry
  • Garnishment Processing
  • New Employee Processing
  • I-9 Documentation
  • Payroll Policies and Procedures
  • Training and Development
  • Interpersonal and Written Communication
  • Payroll Processing
  • Financial Reports
  • Federal and State Tax Regulations
  • Analytical Skills
  • Performance Management
  • Strategic Planning
  • Policy Implementation
  • Business Administration
  • Marketing
  • Workforce Management
  • Staff Development
  • Employee Training and Development
  • Team Building and Leadership
  • One Call Resolution
  • Issue Resolution
  • Leading Team Meetings
  • Policy Enforcement
  • Performance Evaluation
  • Customer Service
  • Training Programs
  • Customer Relations
  • Microsoft Office
  • Microsoft Teams
  • CRM Software
  • Salesforce
  • Payroll Oversight
  • Database Administration
  • Accounts Payable and Receivable
  • Schedule Management
  • Staff Scheduling
  • Employee Scheduling

References

References available upon request.

Timeline

General Manager/Quality Assurance Specialist

Surcheros Fresh Mex
11.2023 - Current

Lead Store Manager

DP Dough
01.2022 - 01.2024

Assistant General Manager

Jimmy Johns
03.2020 - 10.2021

Package Handler

Hire Dynamics
12.2018 - 04.2019

Philosophy Major -

GEORGIA SOUTHERN UNIVERSITY

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JOSEPH TOLBERT