Joseph Tomberlin
Youngsville,NC
Summary
Hardworking employee enthusiastic about learning any field field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Service Advisor
Capital Chrysler Jeep Dodge
2017.05 - 2024.08
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained up-to-date knowledge of product and service changes.
Sales Representative
Sherwin-Williams
2014.05 - 2017.05
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Store Manager
Sherwin-Williams
2011.06 - 2014.01
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Sherwin-Williams
2008.04 - 2011.05
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Arts - Theatre Arts
Appalachian State University
Boone, NC05.1996
Skills
- Computer skills
- Warehouse skills including fork lift
- Mentoring and Team Leading
- Construction skills including wood and metal working
- Deacon and Ministry leader at local church
Timeline
Service Advisor
Capital Chrysler Jeep Dodge
2017.05 - 2024.08
Sales Representative
Sherwin-Williams
2014.05 - 2017.05
Store Manager
Sherwin-Williams
2011.06 - 2014.01
Assistant Store Manager
Sherwin-Williams
2008.04 - 2011.05
Bachelor of Arts - Theatre Arts
Appalachian State University
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