Summary
Overview
Work History
Education
Skills
Play Basketball, go to the gym, read a lot of books, & meditate.
Timeline
Generic

Joseph Torres

Installer
Brooklyn,NY

Summary

Forward-thinking professional offering more than 3 years of experience working in demanding, deadline-driven environments. Excellent skills servicing software systems, making repairs and conducting warranty work. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Installer

IDK Cooling Corp
New York, New York
01.2022 - Current
  • Maintained relationships with customers to better understand needs and uphold standards of service.
  • Utilized knowledge of carpentry and general construction to complete attractive finish work.
  • Laid out materials and system components to prepare for installation.
  • Maintained schedule of appointments with eye for both quality and speed of service.
  • Fixed broken systems with [Type] tools and educated customers on proper use to prevent future mishaps.
  • Operated tools, equipment and machinery according to safety standards.

Customer Service Specialist

Citi Bike
New York, New York
08.2021 - 12.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Crew Team Member

McDonald's Restaurant
Brooklyn, New York
01.2021 - 08.2021
  • Used proper techniques to prepare food and ingredients.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Recorded orders by answering customer questions and entering requests in system.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Worked well with teammates and accepted coaching from management team.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Became familiar with products to answer questions and make suggestions.
  • Offered upgrade items and showcased daily specials to promote restaurant products.

Education

High School Diploma -

Academy For College Preparation And Career Explore
Brooklyn, New York
09.2019 - 06.2022

Skills

Project estimation and bidding

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Play Basketball, go to the gym, read a lot of books, & meditate.

To start off basketball has been apart of my life ever since i was a child so whenever i have free time i'll go out and get in a session with friends and play competitive against them and just get that work in. That goes for the gym as well, whenever have free time ill go down to the gym in my local area and just get as much as i can to stay fit and things of that nature. Books have a big impact in my life due to the fact that i can learn new words from it and also expand verbally by just learning and keeping your brain working. Meditation, im new to it but it honestly helps keep me down and think about things that run through my mind and just keeps me in a calm environment mentally.

Timeline

Installer

IDK Cooling Corp
01.2022 - Current

Customer Service Specialist

Citi Bike
08.2021 - 12.2021

Crew Team Member

McDonald's Restaurant
01.2021 - 08.2021

High School Diploma -

Academy For College Preparation And Career Explore
09.2019 - 06.2022
Joseph TorresInstaller