Joseph Torres
Garland,TX
Summary
Innovative, experienced, and result-focused supervisor with expertise in project management and creative problem-solving. Highly effective at building relationships with team members and customers of all backgrounds. Open and clear supervisor willing to take on any task with a hardworking and resourceful mindset. Eager to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Focused on quality, speed and performance improvements.
Overview
4
4
years of professional experience
Work History
Sports Director
YMCA Of Metropolitan Dallas
Waxahachie, TX
10.2022 - Current
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Recruited and trained staff members to provide exceptional services.
- Scheduled and organized youth sport leagues and coach's meetings.
- Developed relationships with volunteers to provide ongoing support and encouragement.
- Developed marketing materials and strategies to promote youth sport leagues, increase customer engagement, and drive revenue.
- Ordered equipment and uniforms for all sports and kept meticulous records on inventory.
- Oversaw staff salaries, pay rates and all other program budget aspects.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional and organized youth sport leagues.
- Increased Spring registration by 240 registrants from previous year (2022).
Membership Director
YMCA Of Metropolitan Dallas
Waxahachie , Texas
06.2020 - 10.2022
- Developed and created programs and monitored effectiveness against individual participant needs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Managed team of 25 part-time employees, and 2 supervisors: Child Watch Coordinator and Membership Supervisor.
- Developed monthly schedules and assignments for staff.
- Carried out day-day-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Approved regular payroll submissions for employees.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Increased Membership Units in 2020 to 2021 from 1374 to 1408.
- Increased Membership Units in 2021 to 2022 from 1408 to 1609.
- Increased Parent's Night Out Program participants in 2021 to 2022 from 370 to 941.
Associate Membership Director
YMCA Of Metropolitan Dallas
Dallas, Texas
12.2019 - 05.2020
- Oversaw staff development through in-depth trainings, workshops, and other learning opportunities.
- Worked with senior supervisors to coordinate team development activities and trainings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Managed team of 15 employees, assisted with hiring, training, and professional growth of employees.
Membership Service Supervisor Night and Weekend
YMCA Of Metropolitan Dallas
Dallas, TX
05.2019 - 12.2019
- Gathered materials and submitted completed member applications
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Motivated staff to perform at peak efficiency and quality
- Measured team performance and reported metrics to leadership team members
- Set overall vision and provided team leadership
- Delivered in-depth training to users for Personify, imparting knowledge of best practices for protecting data and minimizing errors
- Documented procedures and business processes and shared information with appropriate stakeholders
- Resolved malfunctions with systems and programs through troubleshooting
- Preserved order and discipline among subordinates and gave assignments and instructions
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
Education
Some College (No Degree) - Business Administration And Management
Eastfield College
Mesquite, TXSkills
- Team leadership
- Results-oriented
- Time management skills
- Microsoft Office
- Excellent communication
- Quick learner
- Organization
- Interviewing skills
- Client needs assessments
- Proficient in Personify
- Training & Development
- Customer service
- Sales Goals
- Membership Programs
Accomplishments
- Planned and executed a Halloween event at branch that served over 800 people in the community in the year 2020 while maintaining COVID policies.
- All Star Recognition in the year 2020.
Timeline
Sports Director
YMCA Of Metropolitan Dallas
10.2022 - Current
Membership Director
YMCA Of Metropolitan Dallas
06.2020 - 10.2022
Associate Membership Director
YMCA Of Metropolitan Dallas
12.2019 - 05.2020
Membership Service Supervisor Night and Weekend
YMCA Of Metropolitan Dallas
05.2019 - 12.2019
Some College (No Degree) - Business Administration And Management
Eastfield College
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