Joseph Torres
Frisco,TX
Summary
Highly proactive Restaurant Manager. I have over 8 years of high-volume corporate restaurant experience. Prior to working in corporate restaurants, I was an entrepreneur for 10 plus years. My exceptional ability to collaborate with my peers gave me the ability to seamlessly multitask and delegate duties. I'm currently a A.O.P at P.F. Chang's. I started at Allen, transferred to Grapevine and reside in North Park since December. I have been and intricate part of Driving success through sales growth year over year, improved speed of service, positively impacted social scores, drove repeat business and improved hourly turnover. I'm Versatile and adaptive. My time with the Cheesecake Factory I was a senor 2 manager based in Las Vegas Ceaser's Palace. I was selected to support in Colorado, Nebraska, Texas and Minnesota. Being results oriented drives me to focus on leadership, customer service, operations and quality sales. I look forward to applying my knowledge and becoming part of the team
Overview
17
17
years of professional experience
1
1
Certification
Work History
A.O.P
P.F. Chang's Bistro
Dallas, TX
04.2023 - Current
- Conducted openings, mid-shifts and closed establishment.
- Made schedules according to work group assigned. Monitored all aspects of the restaurant to ensure food quality and service standards were consistent met.
- Conducted screenings and interviews for hiring hourly team members.
- Efficiently resolved problems or concerns to the satisfaction of all parties. Prioritized projected financial goals were met on each shift.
- Ensured all staff members of varying experience levels met service and company standards.
- Held daily pre-shift with team members and managers to obtain optimal performance & efficiencies. Created an environment prioritizing guest satisfaction was achieved.
- Improved resource utilization and waste minimization by improving planning and internal controls.
Manager
Yard House
Las Vegas, NV
02.2019 - 04.2022
- Conducted openings, mid-shifts and closed establishment
- Made schedules according to work group assigned
- Monitored all aspects of the restaurant to ensure food quality and service standards were consistently met
- Conducted screenings and interviews for hiring hourly team members
- Efficiently resolved problems or concerns to the satisfaction of all parties
- Prioritized projected financial goals were met on each shift
- Ensured all staff members of varying experience levels met service and company standards
- Held daily pre-shift with team members and managers to obtain optimal performance & efficiencies
- Created an environment prioritizing guest satisfaction was achieved
- Improved resource utilization and waste minimization by improving planning and internal controls.
Senior 2 Manager
The Cheesecake Factory
Las Vegas, NV
06.2015 - 02.2019
- Conducted openings, mid-shifts and closed establishment
- Made schedules according to work group assigned
- Monitored all aspects of the restaurant to ensure food quality and service standards were consistently met
- Developed lower-level managers
- Conducted screenings and interviews for hiring hourly staff members
- Efficiently resolved problems or concerns to the satisfaction of all parties
- Prioritized projected financial goals were met on each shift
- Ensured all staff members of varying experience levels met service and company standards
- Held daily pre-shift with staff members and managers to obtain optimal performance & efficiencies
- Created an environment prioritizing guest satisfaction was achieved.
President/Owner/Operator
Foundation Lounge
NYC, NY
01.2007 - 12.2014
- Opened LLC, applied and obtained Liquor license
- Negotiated and acquired lease agreement
- Designed and conducted all aspects of construction, purchased all equipment, furniture and fixtures
- Hired, trained and managed all staff
- Delegated duties and tasks to staff to meet objectives and maximize resources
- Ensured preparation of beverages and food were met
- Monitored cleanliness and hygiene were complied with according to Health department requirements
- Resolved customer and staff issues professionally and promptly
- Ensured all cash handling procedures were followed
- Conducted/supervised all orderings and inventory was accurate
- Ensured all reservations and events ran smoothly.
Education
Marketing -
Borough of Manhattan Community College
High School -
Bayard Rustin Educational Campus
Skills
- Entrepreneurial
- Strong command of business & Management principles
- Pro-active / Problem solver
- Organized / System oriented / Fast learner
- Hard working / Team player
- Extensive restaurant experience
Certification
- Food safety manager card
- Tam certified
Timeline
A.O.P
P.F. Chang's Bistro
04.2023 - Current
Manager
Yard House
02.2019 - 04.2022
Senior 2 Manager
The Cheesecake Factory
06.2015 - 02.2019
President/Owner/Operator
Foundation Lounge
01.2007 - 12.2014
Marketing -
Borough of Manhattan Community College
High School -
Bayard Rustin Educational Campus