Summary
Overview
Work History
Education
Additional Information
Work Availability
Work Preference
Skills
Timeline
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Joseph Torres

Joseph Torres

Account Executive (AE)
Bellevue,NE

Summary

Dynamic Account Executive with 8 years of proven success in the competitive SaaS industry. Expert in driving revenue growth and forging strong client relationships within B2B environments. Renowned for strategic sales acumen and a keen ability to anticipate and fulfill diverse market needs. Excels at delivering compelling product demonstrations that resonate with stakeholders and decisively closing high-value deals. Highly proficient with advanced CRM technologies, including Salesforce, to streamline client engagement and enhance data-driven sales strategies. Recognized for a relentless commitment to achieving sales excellence and an exceptional track record of surpassing ambitious sales targets. Dedicated to transforming customer challenges into lucrative opportunities and sustained business success.

Overview

9
9
years of professional experience

Work History

Account Executive (AE)

Tailos Robotics
Austin, TX
01.2024 - 05.2024
  • Successfully launched and led sales initiatives for Rosie, the AI-powered robot vacuum cleaner designed for hospitality and hotel operations, contributing to a revenue of $650,000 within four months.
  • Secured 20 outright purchases and 30 lease agreements, effectively explaining the cost benefits and operational advantages of both leasing options (12-month at $399/month and 24-month at $349/month) versus outright purchase ($7,000).
  • Utilized HubSpot CRM to organize and track customer interactions, which streamlined the sales process and improved follow-up strategies, significantly enhancing customer engagement and satisfaction.
  • Conducted targeted product demonstrations that showcased Rosie's AI and machine learning capabilities, directly resulting in a 30% conversion rate from demonstrations to sales agreements.
  • Developed a strategic sales plan within the first month, quickly identifying and targeting key players in the hospitality industry, which accelerated market entry and captured a 5% market share in the regional hospitality sector.
  • Collaborated with the marketing team to create impactful sales and marketing materials tailored for the hospitality industry, which increased lead generation by 50% over initial projections.
  • Negotiated and closed deals with key accounts, ensuring clear communication of pricing models and the benefits of different purchasing options, thus surpassing the initial sales target by 120%.

Account Manager

Reputation Guards
05.2023 - 09.2023
  • Managed client portfolios, ensuring the effective removal and suppression of negative online content through strategic use of legal and AI technologies.
  • Guided clients through contract processes, explaining service details and ensuring clear understanding and satisfaction.
  • Utilized HubSpot CRM to maintain accurate and detailed client profiles, tracking interactions and managing communications effectively.
  • Employed Asana to oversee project timelines and deliverables, ensuring all client needs were met within agreed timeframes.
  • Worked closely with technical and legal teams to tailor services to client needs, resulting in high client retention and satisfaction rates.
  • Actively participated in the development of strategies for online reputation management, contributing to the company’s growth and client success.

Account Executive (AE)

Cambay Consulting LLC
Katy, TX
08.2022 - 02.2023
  • Led the enterprise sales initiatives for a comprehensive suite of Microsoft services, successfully driving significant digital transformation projects across major sectors. Secured key accounts that resulted in a total revenue generation of $1.5 million within six months.
  • Expertly sold and managed enterprise-level solutions involving Microsoft Azure, including AI & Machine Learning, Internet of Things (IoT), DevOps, Analytics, Azure Virtual Desktop, App Modernization, Migrations, Networking, and Security. This comprehensive approach ensured clients received tailored solutions that matched their intricate infrastructure needs.
  • Oversaw Dynamics 365 implementations across various modules such as Business Central, Finance, Supply Chain, Sales, Marketing, Customer Service, Field Service, Customer Insights + AI, Project Operations, and Mixed Reality. Each implementation was strategically aligned with client business goals, enhancing operational efficiency and customer interaction.
  • Promoted Modern Workplace solutions like Microsoft 365, Microsoft Teams, Teams Rooms, Microsoft Phone System, and Power Platform, which significantly improved clients' internal communications and productivity. This resulted in a 40% improvement in client operational efficiencies post-implementation.
  • Managed a portfolio of enterprise clients, conducting in-depth consultations to understand their business challenges and delivering solutions that resulted in a 35% increase in customer satisfaction ratings.
  • Utilized Microsoft Dynamics CRM to track all sales activities, maintaining detailed records that enabled precision in follow-ups and the ability to anticipate client needs, contributing to a renewal rate of over 90% for ongoing services.
  • Led a team of sales professionals, fostering a culture of success and continuous improvement. Mentored junior team members in sales tactics and product knowledge, which elevated the team’s overall performance and morale.
  • Collaborated with the product development teams, providing customer feedback that led to several key enhancements in the Dynamics 365 and Azure suites, ensuring the products remained competitive and responsive to market needs.

Account Executive (AE)

Uniguest
Nashville, TN
09.2021 - 06.2022
  • Drove significant revenue growth, securing key accounts in the hospitality and senior living sectors, contributing to a 30% increase in company revenue during my tenure, with sales exceeding $800,000.
  • Successfully negotiated and closed complex deals for integrated technology solutions including secure kiosks, digital signage, and mobile printing solutions, leveraging Salesforce to manage and track all sales activities efficiently.
  • Utilized ZoomInfo and LinkedIn Sales Navigator for advanced prospecting and lead generation, which enhanced targeting accuracy and significantly increased the quality and conversion rates of leads.
  • Led the implementation of Unified Communications services for major hotel chains, enhancing their guest experiences and operational efficiencies, which resulted in a 25% improvement in customer satisfaction ratings.
  • Expanded the adoption of senior living engagement technologies, directly contributing to a 20% increase in market penetration within this niche segment.
    Articulated the value of Uniguest’s solutions effectively to potential clients, resulting in the onboarding of 15 new major accounts.
  • Collaborated with marketing and product development teams to relay feedback from clients, influencing the enhancement of product features and leading to the launch of two new product lines tailored to evolving customer needs.
  • Enhanced team performance and sales strategies by mentoring junior sales staff with the aid of comprehensive CRM tools, leading to a 15% increase in their overall sales productivity.

Account Executive (AE)

Atlantic Training
Newark, DE
03.2020 - 09.2021
  • Drove substantial growth in Atlantic Training's safety training solutions portfolio, generating over $3 million in sales by effectively targeting and converting leads in key sectors such as manufacturing and construction.
  • Managed and expanded relationships with key enterprise clients, resulting in a 50% increase in client retention and a 20% growth in revenue from upselling and cross-selling additional services.
  • Successfully closed an average of 15+ deals per month, consistently exceeding sales targets by 130%, through personalized client engagement strategies and understanding client-specific needs.
  • Utilized Hubspot CRM extensively to manage client interactions, sales pipeline, and transaction records, which enhanced data-driven decision-making and increased sales team efficiency by 25%.
  • Implemented strategic sales initiatives using insights gained from LinkedIn Sales Navigator to identify and connect with potential high-value clients, increasing the average deal size by 30%.
  • Led and facilitated solution-oriented workshops for clients, demonstrating the effectiveness and comprehensive coverage of Atlantic Training's safety solutions, which directly resulted in a 40% increase in client engagement and commitment during the sales process.
  • Negotiated and managed complex contracts, leveraging detailed understanding of client requirements and compliance needs, which secured long-term agreements and boosted the company's recurring revenue base.
  • Coordinated with marketing and sales development teams to refine lead generation and qualification processes, ensuring a smooth transition of pre-qualified leads into the sales pipeline and maintaining a consistent flow of opportunities.

Account Executive (AE)

Cybersecure Solutions
02.2016 - 03.2020
  • Drove the acquisition and management of mid-market accounts, generating over $2M in sales by offering tailored cybersecurity solutions, resulting in a 50% increase in account revenue from the previous fiscal year.
  • Leveraged Salesforce for day-to-day account management, maintaining detailed records of client interactions and transactions, which improved client retention rates by 25%.
  • Conducted market analysis using LinkedIn Sales Navigator to identify emerging trends and potential leads in the cybersecurity sector, increasing new customer acquisitions by 30%.
  • Collaborated closely with marketing to implement targeted campaigns via Outreach.io, which significantly increased lead conversion rates by 40%, contributing to a quarterly sales increase of 20%.
  • Conducted product demonstrations for prospective clients, both scheduled by SDRs and through my own prospecting efforts, effectively translating product features into strategic benefits to increase client engagement and conversion rates.
  • Facilitated solution-oriented workshops for clients, highlighting how our cybersecurity services could address specific business challenges, enhancing client satisfaction and service uptake by 35%.
  • Negotiated terms and managed contracts using insights from Salesforce to ensure compliance with both client expectations and company policies, reducing contract turnaround time by 15% and enhancing contract renewal rates by 20%.
  • Trained new sales team members on the effective use of CRM tools and data-driven sales techniques, which boosted the team’s overall sales productivity by approximately 10%.

Sales Development Representative (SDR)

Cybersecure Solutions
10.2015 - 02.2016
  • Quickly mastered the company’s cybersecurity products and services, consistently exceeding individual sales targets by at least 100% each quarter, contributing to over $500K in quarterly sales.
  • Implemented Salesforce to manage and analyze customer interactions and sales, streamlining processes and enhancing productivity; reduced lead processing time by 25% and increased sales cycle efficiency by 30%.
  • Utilized Outreach.io to effectively communicate with potential clients, resulting in a 40% increase in response rates and initial engagement, surpassing the target of 200 outbound calls per day.
  • Employed LinkedIn Sales Navigator to identify and connect with potential clients, significantly increasing the quality of the sales pipeline; boosted the number of qualified leads by 50% and ensured the booking of 60+ new appointments per month.
  • Collaborated with the marketing team to refine lead qualification processes, ensuring a higher conversion rate of leads to opportunities; enhanced lead-to-opportunity conversion rate by 20% through improved targeting and messaging strategies.
  • Engaged in continuous learning about new products and industry trends to maintain a competitive edge in sales discussions; attended monthly training and webinars, applying new knowledge to enhance product presentations and sales pitches.
  • Provided feedback to product teams on client needs and market demands to guide the development of new features and offerings; influenced the introduction of 3 major product enhancements based on market feedback, resulting in a 15% increase in client satisfaction.

Education

Bachelor’s and Master’s - IT and IT Management

Western Governor's University
Salt Lake City, UT
10.2025

Additional Information

Publications

● "The Psychology of Social Engineering: Unveiling Human Vulnerabilities in Cybersecurity"

● "Fortifying Bank Security: A Comprehensive Guide to Protecting Customer Accounts from Insider Threats"

● "Shattering the Code: Women’s Transformative Impact on Cybersecurity"

● "Mastering Cybersecurity: A Detailed Comparison of Leading SOC Tools — Splunk, Elasticsearch, and IBM QRadar"

● "Cybersecurity Frontiers: Navigating Emerging Threats and Cutting-Edge Defenses"

● "How Banks Can Safeguard Customer Accounts from Insider Threats: A Step-by-Step Guide"

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work weekPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Skills

  • CRM Software Proficiency: Expertise in managing customer relationships through advanced CRM platforms such as Salesforce, HubSpot, and Microsoft Dynamics 365
  • Data Analysis Skills: Skilled in analyzing sales data and performance metrics to inform strategic decisions; proficient in understanding key SaaS metrics such as churn rate, CAC, LTV, MRR, and ARR
  • Technical Product Knowledge: Deep understanding of SaaS product functionalities including integration capabilities, scalability, security features, and unique selling propositions
  • Presentation and Demonstration Skills: Proficient in creating and delivering compelling product presentations and demonstrations using tools like Microsoft PowerPoint and Google Slides
  • Email Marketing Tools: Experienced in utilizing email marketing platforms such as Mailchimp, Marketo, and Outreachio to execute campaigns and manage communications
  • Project Management Tools: Adept at using project management and collaboration tools including Slack, Microsoft Teams, Trello, and Asana for effective team coordination and workflow management
  • Social Selling Skills: Effective in leveraging platforms like LinkedIn Sales Navigator for prospecting, engaging potential clients, and nurturing leads through strategic social media interactions
  • Industry-Specific Software Knowledge: Knowledgeable in specific industry requirements and able to apply SaaS solutions effectively to meet sector-specific demands

Timeline

Account Executive (AE)

Tailos Robotics
01.2024 - 05.2024

Account Manager

Reputation Guards
05.2023 - 09.2023

Account Executive (AE)

Cambay Consulting LLC
08.2022 - 02.2023

Account Executive (AE)

Uniguest
09.2021 - 06.2022

Account Executive (AE)

Atlantic Training
03.2020 - 09.2021

Account Executive (AE)

Cybersecure Solutions
02.2016 - 03.2020

Sales Development Representative (SDR)

Cybersecure Solutions
10.2015 - 02.2016

Bachelor’s and Master’s - IT and IT Management

Western Governor's University

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Joseph TorresAccount Executive (AE)