JOSEPH TORRES
Palatka,Florida
Summary
Driven by results, I enhanced team efficiency and customer satisfaction at Dura Max by applying leadership and problem-solving skills. Specializing in inventory control and customer service, I significantly improved productivity and streamlined operations. My proactive approach in parts management and crane maintenance led to a noticeable increase in project timeliness and service quality.
Overview
7
7
years of professional experience
Work History
Oil Lube Supervisor
Dura Max
03.2023 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Frequently inspected production area to verify proper equipment operation.
Overhead Crane Operator Lead
Thompson Pipe Group
06.2022 - 03.2023
- Upheld a clean working environment by properly organizing tools, cables, slings, chains after every shift ensuring easy access when needed.
- Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
- Assisted in training new crane operators, sharing expertise and fostering a culture of safety within the team.
- Consistently met daily production goals through effective time management skills while also focusing on safety precautions.
- Maintained detailed daily records of productivity and adjusted overall project timetables based on setbacks or delays.
Service and Parts Manager
Crystal Tractor
09.2020 - 06.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops and other departments.
- Provided exceptional customer service by addressing concerns promptly, resolving issues efficiently, and following up regularly to ensure complete satisfaction.
- Oversaw daily operations of the Parts Department while managing a team of employees effectively.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Equipment Rental Specialist
Sunbelt Rentals
05.2016 - 07.2020
- Inventory control
- Worked closely with the shop insuring parts ordered and received in a timely manner
- Ordered all parts for the shop and parts department.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
High School Diploma -
Interlachen High School
Interlachen, FL06.2011
Skills
- Inventory Control
- Processes and procedures
- Customer Service
- Inventory Management
- Crane Maintenance
- Mobile crane operations
- Ordering parts
- Stock management
- Forklift Operation
Timeline
Oil Lube Supervisor
Dura Max
03.2023 - 10.2023
Overhead Crane Operator Lead
Thompson Pipe Group
06.2022 - 03.2023
Service and Parts Manager
Crystal Tractor
09.2020 - 06.2022
Equipment Rental Specialist
Sunbelt Rentals
05.2016 - 07.2020
High School Diploma -
Interlachen High School