Joseph Toscano
Jersey City,NJ
Summary
Communications graduate with a strong background in customer service, team leadership, and media. Experienced in fast-paced environments with a focus on efficiency, professionalism, and problem-solving. Eager to apply hands-on skills in media, journalism, or PR roles
Overview
7
7
years of professional experience
Work History
Sports Broadcast Media Intern
The Legacy Leauges
Trumbull, CT
12.2025 - Current
- Keep full statistics for the league's basketball games in real time, just as ESPN and other companies do
Interview players post game imitating the interviews you see on television - Write feature stories as you would for any company or website that is published online
- Edit and compile game highlights into highlight packages published online
- Edit graphics for social media remotely from pictures taken during the gam
Elevator operator
Madison Square Garden Entertainment
New York, NY
07.2025 - Current
- Greet and welcome an average of 200+guests to Madison Square Garden while overseeing the integrity of all levels served by the assigned elevator.
- Assist high-profile guests and patrons with disabilities during elevator boarding and exiting.
- Help guests with questions about MSG amenities and operations.
- Monitor radio communications and respond swiftly to any emergencies.
- Ensure access control, allowing only staff or guests with proper credentials to reach restricted levels.
- Prioritize guest pickups, even without supervisor direction, to ensure smooth traffic flow.
Sales and Ticket Operations Intern
New York Boulders
Pomona, NY
01.2025 - 05.2025
- Gained comprehensive knowledge of ticketing systems and back-end operations essential for achieving outstanding patron experiences at sporting events.
- Resolved 20+ ticket-related customer inquiries per shift via phone and in-person, ensuring high satisfaction and smooth entry.
- Responded to phone calls and assisted customers with ticket issues, ensuring a positive and smooth experience.
- Solved ticket-related problems quickly and professionally, improving customer satisfaction.
Cashier
Uncle Giuseppe's Marketplace
Ramsey, NJ
03.2024 - 05.2025
- Delivered efficient and friendly checkout experiences to over 150 customers daily, ensuring high levels of customer satisfaction.
- Resolved customer inquiries and concerns, maintaining a 98% customer satisfaction rating.
- Achieved company benchmarks for transaction speed, contributing to a 10% reduction in average checkout time.
Server
Cedar Crest
Pompton Plains, NJ
09.2018 - 01.2024
- Provided personalized dining experiences to 100+ residents daily, ensuring dietary preferences and needs were treated with care.
- Built meaningful relationships with residents, enhancing dining experience and promoting a warm, community atmosphere for 1,000+ residents.
- Collaborated with dozens of kitchen staff members to confirm all meals met health and dietary guidelines for each resident.
- Managed 4+ tasks, such as taking orders, serving meals, and assisting with resident mobility, in a fast-paced environment.
Education
Bachelors - Communications
Ramapo College of New Jersey
Mahwah05.2025
Skills
- Adobe Premiere Pro
- Excel
- MS Word
- PowerPoint
Websites
Volunteering And Leadership
- Ramapo Financial Group, 08/01/21, 05/01/25, Mahwah, NJ, General member, Co-managed college stock portfolio with 20+ members and presented weekly market pitches.
- Ramapo Sports Club, 08/01/22, 05/01/25, Mahwah, NJ, General Member, Held weekly meetings to watch and analyze football and basketball games.
- Alpha Phi Delta Fraternity, 08/01/24, 05/01/25, Mahwah, NJ, Brother, Treasurer, Managed an annual budget of $500, ensuring accurate recordkeeping and responsible allocation of funds., Collected and tracked member dues every month.
Timeline
Sports Broadcast Media Intern
The Legacy Leauges
12.2025 - Current
Elevator operator
Madison Square Garden Entertainment
07.2025 - Current
Sales and Ticket Operations Intern
New York Boulders
01.2025 - 05.2025
Cashier
Uncle Giuseppe's Marketplace
03.2024 - 05.2025
Server
Cedar Crest
09.2018 - 01.2024
Bachelors - Communications
Ramapo College of New Jersey