Joseph Tovar
Italy,TX
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Patient Care Assistant
foundever
Nashville, TN
10.2023 - 03.2024
- Maintained accurate records of patient care services provided.
- Helped maintain a clean environment in all areas assigned.
- Responded quickly to emergency situations following established protocols.
Call Center/ Schedule Appointments/ Customer Service
Waxahachie Autoplex
Waxahachie, TX
05.2022 - 10.2023
- Answered incoming calls promptly and in a courteous manner, addressing customer inquiries with accurate information.
- Provided assistance to customers regarding product features, pricing and availability.
- Assisted customers with placing orders, returning products, resolving billing issues and other customer service related tasks.
Cashier/ Stocker / Key Holder/ Assistant Manager
Dollar General
Italy, TX
04.2021 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Cashier / Stocker / Produce
Spring Market
Italy, TX
02.2018 - 01.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Sales Rep
Mouser Electronics
Mansfield, TX
01.2013 - 01.2017
- Handling customer accounts, dealing with purchases and large amounts
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
Teacher, Meal Preparation, Consult Parents, customer service
Italy Happy Hearts Child Care
Italy, Texas
06.2012 - 10.2013
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Skilled Paralegal
The Munguia Law Firm P.L.L.C
01.2013 - 03.2013
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Assisted in the preparation of legal arguments and memoranda of law.
- Created spreadsheets to track case information and deadlines.
Barista, Cashier, Inventory
Starbucks Waxahachie Texas
Waxahachie, Texas
02.2008 - 01.2009
MunguiaAutoplexfoundever
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Telemarketing, Cold calling, IT Support, Receptionist, customer service
Silverleaf Resorts Inc
North Richland Hills, TX
06.2003 - 01.2008
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Paralegal Program Associate of Applied Science -
ITT Tech
01.2012
Basic Studies High School Diploma -
Italy High School
01.2003
Skills
- Excellent people skills
- Great at handling high pressure situations
- Team involved
- Claims Processing
- Database coordination
- Goal Setting
- Written and verbal communication
- Organizational Skills
- Inbound and Outbound Calling
- De-Escalation Techniques
References
References available upon request.
Timeline
Patient Care Assistant
foundever
10.2023 - 03.2024
Call Center/ Schedule Appointments/ Customer Service
Waxahachie Autoplex
05.2022 - 10.2023
Cashier/ Stocker / Key Holder/ Assistant Manager
Dollar General
04.2021 - 02.2022
Cashier / Stocker / Produce
Spring Market
02.2018 - 01.2021
Sales Rep
Mouser Electronics
01.2013 - 01.2017
Skilled Paralegal
The Munguia Law Firm P.L.L.C
01.2013 - 03.2013
Teacher, Meal Preparation, Consult Parents, customer service
Italy Happy Hearts Child Care
06.2012 - 10.2013
Barista, Cashier, Inventory
Starbucks Waxahachie Texas
02.2008 - 01.2009
Telemarketing, Cold calling, IT Support, Receptionist, customer service
Silverleaf Resorts Inc
06.2003 - 01.2008
Paralegal Program Associate of Applied Science -
ITT Tech
Basic Studies High School Diploma -
Italy High School