Joseph Tremblay
North Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Inbound Sales Representative
Cox Communications Inc
08.2022 - Current
- Handling Inbound Calls: Receiving and responding to incoming calls from potential and existing customers.
- Providing Product Information: Offering detailed information about products or services to address customer inquiries and guide purchasing decisions.
- Sales Pitch and Promotion: Effectively presenting the benefits and features of products/services to persuade customers to make a purchase.
- Order Processing: Assisting customers with placing orders and managing the associated paperwork.
- Upselling and Cross-selling: Identifying opportunities to offer additional products/services that complement the customer's needs and preferences.
- Customer Issue Resolution: Addressing and resolving customer complaints or concerns to ensure a positive buying experience.
- Achieving Sales Targets: Meeting or exceeding set sales quotas and performance goals.
- Maintaining Records: Accurately documenting customer interactions and sales-related information in the company's database or CRM system.
- Continuous Learning: Staying informed about product updates, industry trends, and sales techniques to enhance selling skills.
- Team Collaboration: Collaborating with sales teams, managers, and support staff to optimize sales processes and achieve collective objectives.
Insurance Sales Agent
The Loeber Insurance Agency
11.2020 - 06.2022
- Sales and Prospecting: Actively seeking out potential clients and generating leads for home and auto insurance policies.
- Client Consultation: Assessing clients' insurance needs, understanding their unique requirements, and providing suitable insurance solutions.
- Policy Recommendations: Presenting various insurance options to clients, explaining coverage details, and offering personalized recommendations.
- Policy Sales and Closing: Effectively closing sales by addressing client concerns, negotiating terms, and completing policy applications.
Engineering Technician
Flowers Baking Company
09.2019 - 03.2020
- Skillfully repaired and maintained various electro-mechanical bakery machines and systems.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
- Performed work according to project schedules and high quality standards.
Channel Manager
ITD Solutions
09.2017 - 07.2019
- Successfully managed over 90 field agents
- Responsible for monthly telecom sales revenue
- Provided quotes, paperwork and assistance in setting up Fiber, Coax, voice and Cloud services.
- Cultivated and developed strategic partnerships to build assigned territory.
- Coordinated sales activities with partners and resellers to identify and close new business.
BlueGreen Vacations
05.2017 - 07.2017
- Promotion of Resort Time-share opportunities
- Responsible for sale of promo-vacations to any of 16 resorts.
Overnight Dorm Supervisor
Wediko Child Services
09.2014 - 09.2016
- Responsible for welfare and care of troubled teenagers.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Mediated conflict to provide safe and secure environment through policy enforcement.
Production/Engineering Technician
Flowers Baking Company of Henderson
10.2013 - 08.2014
- Repair and Maintenance of various electro-mechanical bakery machines and systems.
Electronics Technician
United States Navy
08.2005 - 08.2011
- Repair and Maintenance of Satellite and radar equipment
- Broad understanding of basic and advanced electronics
- Proficiency in schematics, wire diagrams and flow charts
- Gained a deep understanding in the use of electronic test equipment
- Proficient with Multi-meter, oscilloscope, frequency counter and spectrum analyzer.
Business Development Officer
Broadview Networks
07.2004 - 02.2005
- Outside business sales
- Ability to procure and maintain new contracts
- Ability to reach monthly quota objectives.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Generated new business with marketing initiatives and strategic plans.
Business Development Officer
MCI Telecom
03.2003 - 06.2004
- Outside business sales
- Ability to procure and maintain new contracts
- Broad experience in Customer Sales and Service
- Ability to reach monthly quota objectives
- Customer Service and Sales
Customer Service and Sales Agent
Verizon
07.1997 - 09.2002
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Set and achieved company defined sales goals.
Education
Master's degree - Criminal Justice
Arizona State University Global Campus
Bachelor's - Marketing
Ashford University
Associate's - Digital Film Video Production
Art Institute of Las Vegas
Henderson, NVSkills
- MS Excel, MS Word, MS Power Point, Adobe Photoshop, Adobe Flash, Adobe After Effects
- Hardware: DSLR Cameras, Video lighting, Audio-for-film equipment, Fluke Multi-meter, oscilloscope
- Frequency counter, spectrum analyzer, hand tools
- Customer Account Management
- Client Rapport-Building
- Consultative Selling Techniques
- Marketing
- Troubleshooting
Timeline
Inbound Sales Representative
Cox Communications Inc
08.2022 - Current
Insurance Sales Agent
The Loeber Insurance Agency
11.2020 - 06.2022
Engineering Technician
Flowers Baking Company
09.2019 - 03.2020
Channel Manager
ITD Solutions
09.2017 - 07.2019
BlueGreen Vacations
05.2017 - 07.2017
Overnight Dorm Supervisor
Wediko Child Services
09.2014 - 09.2016
Production/Engineering Technician
Flowers Baking Company of Henderson
10.2013 - 08.2014
Electronics Technician
United States Navy
08.2005 - 08.2011
Business Development Officer
Broadview Networks
07.2004 - 02.2005
Business Development Officer
MCI Telecom
03.2003 - 06.2004
Customer Service and Sales Agent
Verizon
07.1997 - 09.2002
Master's degree - Criminal Justice
Arizona State University Global Campus
Bachelor's - Marketing
Ashford University
Associate's - Digital Film Video Production
Art Institute of Las Vegas
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