Joseph Trujillo
Stockbridge,MI
Summary
Proactive Security Officer, Driver, and Customer Service Representative with extensive experience in safety protocols, access control, and customer relations. Skilled in emergency management, conflict resolution, and safe driving practices. Known for creating welcoming environments while maintaining security and delivering exceptional customer service.
Overview
42
42
years of professional experience
Work History
Security Officer
Argus Security Group
04.2021 - 05.2023
- Createdwelcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Driver
Lyft Denver Hub
03.2017 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
US Post Office
03.1981 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate of Science -
Devry
Denver, CO05.1999
High School Diploma -
North High School
Denver, CO06.1978
Skills
- Superior customer service
- Complex Problem-Solving
- Relationship building and management
- Access Control
- Conflict de-escalation
- Document Management
- Threat Management
- Staff Management
- Emergency Management
Timeline
Security Officer
Argus Security Group
04.2021 - 05.2023
Driver
Lyft Denver Hub
03.2017 - 03.2020
Customer Service Representative
US Post Office
03.1981 - 07.2017
Associate of Science -
Devry
High School Diploma -
North High School
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