Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Turos

Garrettsville,OH

Summary

To obtain an advanced position based on my extensive industrial and international field service experience. I will apply my excellent interpersonal skills, strong work ethic, attention to detail, and vast experience with complex industrial systems and equipment to enhance the employer’s day-to-day operations and company value improvements while providing excellent customer service. Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective in overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.

Overview

17
17
years of professional experience

Work History

Field Service Sr Project Manager

Horsburgh & Scott
03.2017 - Current
  • Proposed and supported multiple continuous improvement projects
  • Demonstrated ability to read, analyze, and comprehend general drawings and technical procedures of complex systems and industrial equipment
  • Recognized ability to lead and represent interdisciplinary terms of design and manufacturing environments while being a team player
  • Acted as the critical liaison between service, personnel, and national/international customers
  • Professionally communicate with all customers and company staff in a focused and results-oriented manner, leading to effectiveness and efficiencies for both customer and the company
  • Developed and prepared extensive purchase orders and proposals within existing company systems and protocols
  • Led the efforts to provide accurate and detailed quotations inspections of field equipment and systems, leading to the efficient completion of repairs, reports, and associated billing information
  • Utilized CRM principles to support resolving customer inquiries to determine field service strategy for return, repairs, or refurbishment, as well as advice regarding subsequent plans for customers
  • Provided critical performance and consultation for field service inspections and slewing ring installations
  • Supported company efforts to develop the information necessary for slewing ring refurbishment proposals
  • Internally coordinated effectively with sales and operations personnel, including providing sales leads as applicable
  • Ability to write concise and detailed reports correspondence, effectively present results, and respond to resolve customers' concerns
  • Recognized ability to quickly understand customers' business and operational needs and ability to be persuasive in efficiently reaching the ultimate win-win resolution.

Field Service Engineer

ThyssenKrupp
01.2012 - 01.2017
  • Proposed and supported multiple continuous improvement projects
  • Demonstrated ability to read, analyze, and comprehend general drawings and technical procedures of complex systems and industrial equipment
  • Recognized ability to lead and represent interdisciplinary terms of design and manufacturing environments while being a team player
  • Acted as the critical liaison between service, personnel, and national/international customers
  • Demonstrated familiarity with critical aspects of successfully interacting with international customers, including Korea, England, Netherlands, France, Switzerland, Germany, Brazil, China, Canada and Japan
  • Professionally communicate with all customers and company staff in a focused and results-oriented manner, leading to effectiveness and efficiencies for both customer and the company
  • Developed and prepared extensive purchase orders and proposals within existing company systems and protocols
  • Led the efforts to provide accurate and detailed quotations inspections of field equipment and systems, leading to the efficient completion of repairs, reports, and associated billing information
  • Utilized CRM principles to support resolving customer inquiries to determine field service strategy for return, repairs, or refurbishment, as well as advise regarding subsequent plans for customers
  • Provided critical performance and consultation for field service inspections and slewing ring installations
  • Supported company efforts to develop the information necessary for slewing ring refurbishment proposals
  • Internally coordinated effectively with sales and operations personnel, including providing sales leads as applicable
  • Ability to write concise and detailed reports correspondence, effectively present results, and respond to resolve customers' concerns
  • Recognized ability to quickly understand customers' business and operational needs and ability to be persuasive in efficiently reaching the ultimate win-win resolution.

Induction Hardener

Rotek
02.2011 - 01.2012
  • Developing experience with induction hardener technology and systems
  • Troubleshooting and repair problems on Siemens controls
  • Assist with control diagnostics and repair
  • Worked extensively with SAET CNC hardeners on equipment and materials
  • Demonstrated ability with case hardening processes, including ultrasound Rockwell testing protocols
  • Experience with the efficient application of dye penetrant mag particle protocols.

Assembler

Mitsubishi Electric
09.2007 - 01.2012
  • Assemble large circuit breakers using blueprints and detailed instructions
  • Wire and test control cabinets using wiring diagrams and schematics
  • Wire and install current transformers to drawing specifications and BOM requirements
  • Seal, fill, and leak test circuit tanks for sf6 gas.

Education

Power Equipment Mechanics -

Maple wood JVC
Ravenna, OH
12.2006

Associate degree in Livestock [Pre-Veterinary Degree] -

Ohio State Agricultural Technical Institute
Wooster, OH
12.2006

Skills

  • Extensive industrial equipment familiarity and experience with identifying and resolving field issues
  • Diverse demonstrated capability to use CRM principles to address customer field issues successfully
  • Demonstrated capacity to resolve and enhance field equipment and service that involve complex systems
  • Proficient in quickly understanding new and complex systems and equipment
  • Focused on providing value-enhancing services benefiting the company operations and finances
  • Detailed work in evaluating and resolving field problems associated with, for example, industrial equipment, hydraulics, bearings, and related equipment systems
  • Comfortable within an office environment, supporting company operations and field service aspects, including proficiency in Data Entry, Microsoft Office, Microsoft Excel, Microsoft Access, and SAP systems, as well as demonstrated experience in quotation and proposal development and preparation
  • Excellent Customer Service Skills and strong CRM experience, including telephone etiquette
  • Focused and robust decision-making abilities and abilities to work independently with limited supervision Demonstrated ability to utilize complex mechanical systems and equipment rapidly

Timeline

Field Service Sr Project Manager

Horsburgh & Scott
03.2017 - Current

Field Service Engineer

ThyssenKrupp
01.2012 - 01.2017

Induction Hardener

Rotek
02.2011 - 01.2012

Assembler

Mitsubishi Electric
09.2007 - 01.2012

Power Equipment Mechanics -

Maple wood JVC

Associate degree in Livestock [Pre-Veterinary Degree] -

Ohio State Agricultural Technical Institute

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