Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Twilegar

San Clemente,CA

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Proven success in enhancing operational efficiency and customer satisfaction at Left Coast Brewing Co, Oggis Pizza, and Nicks. Leading to experiences in team management and inventory control, significantly improving accountability and performance outcomes. Fostering positive work environments, achieving higher retention rates, and driving revenue growth through strategic planning and customer engagement.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Nicks
10.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs at 22% by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Operations Manager/General Manager of Operations

Left Coast Brewing Co.
08.2017 - 11.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures. There were about 60 employees under the two concepts that were supervised: The Production brewery and tasting room, and the Restaurant concept.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Franchise Operations Manager

Oggis Pizza and Brewing Co
03.2018 - 10.2023
  • Improved franchise performance by conducting regular operational reviews and implementing best practices.
  • As a franchise manager, there were 16 restaurants that were monitored for compliance with company policies, procedures, safety standards, and local regulations to maintain brand integrity.
  • Collaborated with cross-functional teams to develop innovative solutions that improved franchise processes and systems.
  • Enhanced franchisee satisfaction through consistent communication and support, addressing issues promptly.
  • Developed strong relationships with franchisees to foster a sense of community within the organization and promote collaboration among all parties involved in the business operations.
  • Evaluated potential market territories for expansion opportunities by conducting thorough research on demographics, competition, and demand.

Education

Bachelor of Arts - Film And Media

UC Santa Barbara
Santa Barbara, CA
05.2014

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Organization and prioritization

Timeline

Restaurant Manager

Nicks
10.2023 - Current

Franchise Operations Manager

Oggis Pizza and Brewing Co
03.2018 - 10.2023

Operations Manager/General Manager of Operations

Left Coast Brewing Co.
08.2017 - 11.2023

Bachelor of Arts - Film And Media

UC Santa Barbara

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Joseph Twilegar