Joseph Ulibarri
Broomfield,CO
Summary
Results driven leader with over 15 years of experience mentoring teams to achieve many achievements. Builds an energetic and collaborative environment that fosters teamwork, maintains high standards, and boosts morale. Proven ability to hold team accountable to deliver great food and service experiences while strictly adhering to food safety compliance. Committed to building a healthy and engaged team culture that has a sense of operational excellence and drives positive cash flow.
Overview
21
21
years of professional experience
Work History
Senior Director of Training
Chick-fil-A
03.2022 - Current
- Created and implemented training programs from team member to Leaders to increase job knowledge and skill sets in a shorter time frame, providing better expectations towards guest service standards all while decreasing turnover rate and boosting morale.
- ServeSafe Instructor/Proctor
Kitchen Director
Chick-fil-A
06.2020 - 03.2022
- While in this role, the food gap trended negatively month over month with continued success in food quality and safety, minimizing employee turnover and turning a better profit, YoY.
Area Director of Food Safety
Chick-fil-A
09.2019 - 06.2020
- In my role overseeing multiple locations, I was responsible for the creation and implementation of comprehensive food safety systems. Holding team accountable to these system expectations, achieving an "Elite" status in food safety.
General Manager
Bowlero Corp.
07.2014 - 09.2019
- Took on a new challenge, learning the sport of bowling and successfully increasing league bowler counts year over year, winning contests as a result
- Consistently produced an EBITDAR of 48-53% YoY through cost reductions and labor efficiency
- Trained, Coached and Developed hourly and management team members to become promotable.
District Manager
Smashburger
08.2008 - 06.2014
- Responsible for up to 9 locations, 250 team members/leaders covering a 200 square mile radius and $13mm in revenue
- Resolved major leadership issues in an inherited restaurant in Dillon, CO that was at one time plagued by heavy turnover of management and hourly team
- Staffed, trained and opened new restaurants in the Denver and Louisville, Kentucky Markets.
General Manager
BJ's Restaurant and Brewery
03.2005 - 08.2008
- Intricate part in increasing delivery service revenue by 15%, through marketing local hotels and building lasting relationships
- Helped in the development and implementation of a new training program, system wide.
Skills
- Flexible/Adaptable
- Coaching and Development
- Strong Communicator
- Problem-solver
- Time Management
- Attention to detail
- Integrity
- Conflict resolver
Timeline
Senior Director of Training
Chick-fil-A
03.2022 - Current
Kitchen Director
Chick-fil-A
06.2020 - 03.2022
Area Director of Food Safety
Chick-fil-A
09.2019 - 06.2020
General Manager
Bowlero Corp.
07.2014 - 09.2019
District Manager
Smashburger
08.2008 - 06.2014
General Manager
BJ's Restaurant and Brewery
03.2005 - 08.2008