Joseph Umali
Fairfield,California
Summary
Results-driven HR Personnel Specialist and Customer Success Manager with 10 years of experience in leadership and team management. Expertise in customer engagement, proactive problem-solving, and feedback collection. Proven skills in cross-functional collaboration to enhance user experience and drive product adoption.
Overview
11
11
years of professional experience
Work History
Personnel Specialist - HR
California Medical Facility
09.2024 - Current
- Streamlined candidate selection processes, improving recruitment efficiency and effectiveness.
- Enhanced new hire integration through effective onboarding procedures and support.
- Ensured data accuracy and regulatory compliance by managing employee records with HRIS.
- Conducted workshops and developed training materials to elevate staff performance and knowledge.
- Maintained compliance with employment laws, safeguarding company HR operations and practices.
- Administered employee benefits, ensuring accurate enrollment and resolving discrepancies promptly.
Integrated Field Sales Representative
AT&T Corporate
09.2022 - 08.2024
- Increased client engagement through technology education for key accounts.
- Enhanced client productivity with personalized training on new technologies.
- Streamlined onboarding process by managing client appointment schedules effectively.
- Recognized as a top field representative in the Bay Area Market.
- Leveraged CRM tools to analyze data and improve customer experiences.
- Boosted customer loyalty by cultivating strong relationships and providing tailored support.
Information Technology Technician
Kaiser Permanente
04.2020 - 05.2021
- Reduced support tickets by 40% through training 200+ hospital staff on PC usage.
- Resolved 90% of over 300 desktop and network support issues within SLAs.
- Optimized asset tracking processes, decreasing hardware and software inventory discrepancies by 15%.
- Executed installations and configurations for 100+ computers and printers, ensuring smooth operations.
- Achieved 90% customer satisfaction by effectively managing service requests in large areas.
Wireless Advocate Manager
Costco
09.2014 - 03.2016
- Increased customer loyalty by 25% through effective training programs.
- Elevated sales revenue by 30% by engaging guests and promoting offerings.
- Achieved 20% growth in cellphone sales by promoting major carrier products.
- Enhanced sales floor appeal, increasing sales by 15% through organization.
- Consistently exceeded sales quotas by 10%, demonstrating strong performance.
Education
Associates Degrees - Psychology, General Science, Liberal Studies, Science & Quantitative Reasoning
Solano Community College
Fairfield, CA01.2019
High School Diploma - undefined
De La Salle High School
Concord, CA01.2007
Skills
- Leadership by Example
- Accountability
- Customer Service
- Social Media Management (Facebook, LinkedIn, Instagram, Twitter)
- Interpersonal Skills
- Proficiency in data analysis
- Responsibility
- Education
- Teamwork
- MacOS/WindowsOS
- Experience with CRM software
- Organization
- Data Analysis
- Communication
- Attention to Detail
- Relationship Building
- Results-Oriented
- Training
- Customer Engagement
- Initiative
- Support Management
- Customer Success Metrics
Timeline
Personnel Specialist - HR
California Medical Facility
09.2024 - Current
Integrated Field Sales Representative
AT&T Corporate
09.2022 - 08.2024
Information Technology Technician
Kaiser Permanente
04.2020 - 05.2021
Wireless Advocate Manager
Costco
09.2014 - 03.2016
High School Diploma - undefined
De La Salle High School
Associates Degrees - Psychology, General Science, Liberal Studies, Science & Quantitative Reasoning
Solano Community College