Joseph Ungos
Burbank,CA
Summary
Highly skilled Realty Specialist with 20 years experience in all aspects of loan processing, loan servicing, observing all safety rules, regulations, and directives applicable to the work environment, analyzing documents, communication via oral or written and a proven track record of delivering high-quality service and achieving customer requirements, goals and improving real estate services. Talented in enhancing operational integrity, creative in team development, a team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Medical Support Assistant
Department Of Veteran Affairs-Veterans Health Administration
11.2023 - Current
- Average Hours worked per week 40hrs
- Provides compassionate support, addressing patient concerns and inquiries in professional manner.
- Secures accurate and timely scheduling of Return to Clinic Orders, Consults, In- patient and Out patient appointments in accordance with VHA national scheduling guidelines.
- Persistently optimizes available time slots by proactively identifying opportunities to fill cancellations, No Shows or last-minute openings.
- Provides patients information about Care in Community program and streamlines patients' requests for Care in Community services.
- Facilitates smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Utilizes each interaction with patients to validate and update patient demographic information, in-person, during check-in, or over phone.
- Monitors and completes work assignments, provided input on performance, resolved daily workplace issues and maintained efficient workflow.
- Collaborates with interdisciplinary teams to ensure seamless coordination of patient care services
- Upholds high degree of professionalism and composure in high-stress situations, ensuring well-being of patients and staff alike.
- Adheres to VA's mandate to collect and explain insurance information to veterans, their families, and other eligible patients.
- Consistently informs veteran about registration and utilization of my Healthy Vet (MVH), online personal health record for veterans.
- Provides compassionate support, addressing patient concerns and inquiries in professional manner.
Loan Processing Manager
Moneyline Lending Services, Genpact Mortgage
05.2016 - 05.2018
- Average Hours worked per week over 50hrs (Salaried Employee)
- Established and implemented departmental policies, goals, objectives, and procedures in conjunction with site Director, USAA organization officials, managers or staff members.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Created processes to exceed Service Level Agreement (SLA) established by USAA
- Developed strong relationships with escrow companies, appraisal departments, credit bureaus, financial institutions and mortgage banks.
- Reviewed daily/monthly reports, commitments or other performance data to measure productivity or goal achievement to identify areas needing improvement.
- Reported data, productivity issues, production reports, fundings, service level turn-times to USAA and leadership team.
- Planned and directed activities, such as team building, training and monthly contest, that require coordination with other department managers.
- Monitored standard operating procedures to ensure data integrity, compliance and quality control.
- Directly resolved or supported resolution of residential, commercial related problems, with relative ease by conducting research, listening carefully and taking appropriate action
- Trained and developed 40 new and existing staff on various loan systems, policies, procedures, and guidelines
- Supervised daily/monthly meetings, one on one's and employee yearly reviews
- Reviewed and researched real estate policies, procedures, regulations and concepts; assisted higher graded staff in real estate related transactions and developing or completing real estate documents.
- Reviewed over 1000 documents ( real estate policies, financial statements, tax returns, legal documents, bank statements, payoff demands, appraisal reports and credit reports etc..), loan files before submission and throughout loan process to pass quality assurance
- Monitored over 15 to 40 pipelines to track and log status of loans
- Maintained energy and enthusiasm in fast-paced environment.
- Oversaw scheduling of timely loan closing, disbursement of funds to satisfy home builder and borrower needs.
- Provided quick turnaround times to maintain fast-past schedule.
Account Executive
Aramark Uniform Services
04.2014 - 05.2016
- Average Hours worked per week over 40hrs
- Awarded Bronze certificate in Q4 2015 for high dollar volume
- Participated in Essentials training and was awarded Gold coin which represented highest honors in class
- Drove new business development through qualifying leads, building relationships and executing strategic sales
- Demonstrated company's core values and provided customer service excellence
- Develop specific training materials and presentations with new clients.
- Reviewed accounts, billing activities, account receivables and account payable monthly to monitor and track customer satisfaction and complaints
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Performed other duties to include billing and closeout functions and manage projects requested by upper-management
Loan Processing Manager
Moneyline Lending Services, Genpact Mortgage
11.2012 - 04.2014
- Average Hours worked per week over 50hrs (Salaried Employee)
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Handled 100 customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Established open lines of communication with internal/external staff to identify inconsistencies and report areas of concern with loan process for improvement.
- Explained very technical financial information to applicants in easy to understand language
- Supervised loan personnel and motivated to maintain customer service and performance standards
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Managing Partner
The Bar Pages (Tag Network)
08.2010 - 11.2012
- Average Hours worked per week over 40hrs
- Developed and started family business from ground up
- Managed everyday operations, cold calling, customer service and sales production
- Built entirely new staff of marketing professionals, following company's acquisition and relocation
- Launched over 100 successful brand-building advertising campaigns
- Improved product partnered relationships
- Led development team and implementation of annual marketing plans that resulted in consistent sales
Senior Account Executive
Freedom Communications
06.2009 - 07.2010
- Average Hours worked per week 40hrs
- Maintained contact information database by keeping account details updated, clear and relevant
- Contributed 5% growth to annual revenue goals by selling new services and developing new accounts
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Set and monitored sales targets and identified potential customers
- Cold called 60 prospects to explain partnership benefits, representing company values.
Account Executive
Stearns Lending
05.2008 - 04.2009
- Responsible for all aspects of lending requests including: origination, processing, underwriting, servicing and closing
- Demonstrated core values and company vision
- Enforced and educated staff and clients on all government policies, procedures and lending practices
- Trained and educated 20 clients on FHA, VA and Conventional loan products and procedures
- Manage pipeline and 15 staff professionals to adhere to guidelines and servicing turn-times while developing new business relationships
- Prospected 20 new clientele through networking, cold calling, canvassing and referrals.
Account Executive
Homecomings Financial
03.2005 - 04.2008
- Average Hours worked per week over 60hrs
- Achieved "Rookie of the Year" and "Top Dollar Volume" in 2005
- Inducted into "President's Club" for exceeding volume and unit goals in 2006
- Provided superior level of customer relations, and promoted sales and service culture through coaching, guidance and staff motivation; achieved individual and branch sales goals through new business sales, referrals, and retention of account relationships
- Responsible for administration and efficient daily operations including pipeline management, product training, customer service, structuring loan programs to fit client needs, help make loan process more seamless and efficient to keep with turn-times and adhere to underwriting guideline, policies and procedures
- Facilitated in monthly presentations on Conforming, Non- Conforming, Jumbo, Sub-prime,
- FHA, VA, and Option arm loans.
Processing Supervisor/Inside Sales Representative
WMC Direct
06.2003 - 02.2005
- Average Hours worked per week over 40hrs
- Acted as liaison between loan officers, underwriters, and brokers, ensuring adequate pricing, structuring of loan programs and documentation of individual loans through proper pre- qualification, accuracy of information and adherence to company underwriting standards and guidelines
- Coached, mentored, and trained 100 brokers, loan officers and loan processors on products and service offered by WMC
- Created, implemented, and drove strategic plans to maximize inside staff and loan officer performance and sales
- Trained, coached and mentored new sales associates for maximum performance
- Maintained pipeline and servicing of loans through lending process and secondary sales.
- Assessed credit risk and analyzed financial statements.
- Made decisions and recommendations about extending lines of credit.
Operations Officer/Licensed Personal
Banker Citibank CA
10.1998 - 05.2003
- Average Hours worked per week 40hrs
- Ensured monthly certifications and bank audit reviews correspond to regulations that verify proper bank operational procedures
- Conducted daily proof processes' to ensure adherence to operational guidelines
- Investigated controllable losses among 5 branch staff, provided coaching and performance reviews on decisions and processes used by staff
- Assisted in creating strong sales, service and operations culture and proactively implemented goals, business development and sales activities within branch to increase revenues for organization
- Established operational integrity and customer confidence through weekly meetings with bank staff that communicated expectations and objectives
- Resolved 100 escalated client complaints or issues promptly and effectively
- Managed and participated in opening, closing and balancing requirements of bank.
Education
Vocational Degree - Medical Assisting And X Ray Technician
Kaplan University (Modern Tech School of X-Ray)
North Hollywood, CA08.1998
High School Diploma -
Providence High School
Burbank, CA06.1994
Skills
- Attention to Detail
- Business administration
- Communication skills oral or written
- Reasoning
- Negotiations
- Decision making
- Real Estate polices and procedures
- Project Management
- Real Estate documents
- Knowledge of Six Sigma Process
Accomplishments
- Inducted into the "President's Club" for exceeding volume and unit goals in 2006
- Achieved "Rookie of the Year" and "Top Dollar Volume" in 2005.
- Awarded Bronze certificate in Q4 2015 for high dollar volume
- Participated in Essentials training and was awarded Gold coin which represented highest honors in class.
- Supervised team of 20 loan processors.
- Collaborated with leadership team in the development of USAA Loan Processing Department.
- Resolved productivity issue through SixSigma.
Timeline
Medical Support Assistant
Department Of Veteran Affairs-Veterans Health Administration
11.2023 - Current
Loan Processing Manager
Moneyline Lending Services, Genpact Mortgage
05.2016 - 05.2018
Account Executive
Aramark Uniform Services
04.2014 - 05.2016
Loan Processing Manager
Moneyline Lending Services, Genpact Mortgage
11.2012 - 04.2014
Managing Partner
The Bar Pages (Tag Network)
08.2010 - 11.2012
Senior Account Executive
Freedom Communications
06.2009 - 07.2010
Account Executive
Stearns Lending
05.2008 - 04.2009
Account Executive
Homecomings Financial
03.2005 - 04.2008
Processing Supervisor/Inside Sales Representative
WMC Direct
06.2003 - 02.2005
Operations Officer/Licensed Personal
Banker Citibank CA
10.1998 - 05.2003
Vocational Degree - Medical Assisting And X Ray Technician
Kaplan University (Modern Tech School of X-Ray)
High School Diploma -
Providence High School
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