Joseph UWAGABA
Grand Rapids,MI
Summary
As an adjunct professor, I am a motivated and dedicated educator passionate about maximizing learning opportunities in diverse academic environments. Acknowledged for supplying vital student resources to guarantee academic achievement, I am keen to obtain an entry-level teaching role to begin a rewarding career and contribute to university objectives. I also possess expertise in business negotiation and marketing strategy, coupled with a robust capability to communicate research outcomes and scholarly debates effectively in writing and oral presentations. My ambition is to propel the education sector forward and make a positive societal impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Lecturer
University of Economics and Human Sciences
Warsaw, Poland
09.2021 - Current
- Inspiring meaningful discussions with students
- Maintained excellent student relationships by providing supportive, helpful environments through tutorials.
- Increased student satisfaction by providing attentive care and support throughout academic struggles.
- Instructed students in classroom and lecture environments and explained importance of speech delivery and presentation.
Youth Treatment Specialist
Bethany Christian services
Grand Rapids, MI
04.2011 - Current
- Served as an advocate for youth by attending court hearings or helping them apply for benefits or housing assistance programs.
- Attended conferences related to adolescent development and mental health treatments.
- Assisted clients in developing skills needed to transition into adulthood successfully.
Customer Service Representative
Teleperformance Poland
Warsaw , Poland
01.2020 - 12.2022
- Assisted customers with product-related questions, feedback, and complaints.
- Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Resettlement Assistant
United Nations High Commissioner for Refugees
Kigali, Rwanda
12.2016 - 09.2019
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Resolved problems, improved operations, and provided exceptional service.
Education
Master of Science - Management And Quality Studies, Corporate Logistics
University of Economics And Human Sciences
Poland2021
Master of Science - Development Studies
Mount Kenya University
RWANDA, Kigali 2018
Bachelor of Arts - Emergency And Disaster Management
University of Lay Adventist of Kigali
RWANDA, Kigali2016
Skills
- Student needs assessment
- Academic Publication
- Online Teaching
- Class organization
- Research and analysis
- Instructional Strategies
- Lesson Planning
- Knowledge of statistical software and data analysis
Websites
Affiliations
Publications;
- Against all odds: women motivation to become entrepreneurs DOI: 10.1007/s40497-023-00365-1
- Optimization of ultrasonic extraction, structural characterization, and antioxidant activities of polysaccharides from Radix Pueraria Lobata, a Chinese medicinal plant (2023) https://doi.org/10.1016/j.rechem.2023.100989
- Exploring the barriers to Artificial Intelligence adoption in sub-Saharan Africa's Small and Medium Enterprises and the potential for increased productivity. (2023) https://wwjmrd.com/archive/2023/6/2070/ty
Scientific Activities;
- Published a book “A hundred days in Marriage (2020) ISBN: 978-1664127838
- Article on COVID-19 “IN THE MIDST OF COVID-19 "MUBIHE NK’IBI COVID 19” on 14th-Mar-2020 | non-scientific article
- The word Christmas in Kinyarwanda comes from the French word "Noel" and the Latin word "NATALIS," which means "birth." Christmas is celebrated in 13 countries. 24th-Dec-2019| Non-scientific article
References
References available upon request.
Accomplishments
- Currently Lectured, prepared, and presented 8 courses for Master's and Bachelor's program
Courses
- Entrepreneurship
- Customer Relationship Management
- Process Management
- Promotion Strategy
- Strategic Management
- Fundamentals of Advertisement
- Introduction to artificial intelligence in business
- Participated and presented in CHOGM Commonwealth Youth Forum on 21 June 2022 in Kigali, Rwanda
- Speaker and Presented a topic on “Women and Leadership” with TEDx, (2021)
Certification
- Project Management and Principles PMP
- UNHCR-GLCRMU - Fundamental of Fraud and Corruption Awareness
- UNDSS - Basic Security in Field UNHCR - The best interest of the child Basic principles and procedures
- UNHCR-GLCRMLC - Preventing Sexual Exploitation and Abuse
- RSC AFRICA - Interpretation and translation skills TEDX_NYARUGENGE - Speaker
- BDF Rwanda - Fundamental of a Business Plan
Languages
English
Native/ Bilingual
French
Full Professional
Swahili
Professional
Timeline
Assistant Lecturer
University of Economics and Human Sciences
09.2021 - Current
Customer Service Representative
Teleperformance Poland
01.2020 - 12.2022
Resettlement Assistant
United Nations High Commissioner for Refugees
12.2016 - 09.2019
Youth Treatment Specialist
Bethany Christian services
04.2011 - Current
Master of Science - Management And Quality Studies, Corporate Logistics
University of Economics And Human Sciences
Master of Science - Development Studies
Mount Kenya University
Bachelor of Arts - Emergency And Disaster Management
University of Lay Adventist of Kigali
- Project Management and Principles PMP
- UNHCR-GLCRMU - Fundamental of Fraud and Corruption Awareness
- UNDSS - Basic Security in Field UNHCR - The best interest of the child Basic principles and procedures
- UNHCR-GLCRMLC - Preventing Sexual Exploitation and Abuse
- RSC AFRICA - Interpretation and translation skills TEDX_NYARUGENGE - Speaker
- BDF Rwanda - Fundamental of a Business Plan
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