Joseph Vaflor
San Diego,California
Summary
Motivated professional offering Budget Financial & Accounting in Business System Management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Housing Management Assistant
Department Of The Navy
San Diego, CA
02.2011 - 06.2023
- Assisted in the preparation of budgets by compiling data related to costs and revenues.
- Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs.
- Generated monthly reports detailing budget variances or other financial discrepancies.
- Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
- Developed procedures manuals outlining standard operating practices within the department.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Reviewed, proofread and edited documents to prepare for management signature.
- Performed accounting or financial analysis.
- Stocked inventory and ordered office and kitchen supplies.
- Reviewed and approved vendor invoices.
- Maintained front desk to provide positive first impression.
- Greeted guests and vendors to assist in navigating space.
- Reserved and managed meeting room availability.
Front Desk Supervisor
Department of the Navy, Naval Base Coronado
Corona, CA
09.1997 - 09.2010
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Tracked inventory of supplies needed for the front desk area.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Created weekly schedules for front desk staff according to business needs.
- Conducted regular performance evaluations of front desk staff members.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Implemented strategies for improving customer service standards across the department.
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Developed policies and procedures related to front desk operations.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Monitored reservations to track incoming parties and special events.
- Facilitated successful front desk operations for high-volume hotel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Balanced hotel accounts at end of each shift.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Arranged special accommodations for guests to enhance visitor experiences.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided concierge services for guests.
- Completed financial audits on scheduled basis.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Oversaw cash and credit card payment transactions at the front desk.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Researched and prepared reports required by management or governmental agencies.
Budget Manager
Department of the Navy, Naval Base San Diego
San Diego, CA
09.1996 - 09.2003
- Developed and maintained annual budgeting process, including forecasting and analysis.
- Monitored department spending to ensure it was in line with approved budgets.
- Prepared financial reports for management team on a regular basis.
- Conducted variance analysis of actual results against budget plans.
- Performed complex financial modeling projects as needed.
- Collaborated with other departments to plan and monitor the budget execution process.
- Maintained accurate records of all transactions related to the organization's finances.
- Reviewed budgetary data for accuracy and consistency with goals and objectives.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Ensured compliance with applicable accounting standards, regulations, and laws.
- Reviewed monthly expense reports from various departments for accuracy.
- Administered review of budget department personnel.
Accounting Clerk Apprentice
Chula Vista City, Financial Department
Chula Vista, CA
10.1996 - 12.1997
- Reconciled financial discrepancies by collecting and analyzing account information.
- Generated financial reports for management review on a regular basis.
- Assisted with external audits conducted by accounting firms.
- Developed procedures to improve accuracy of financial data entry processes.
- Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Provided support to the Accounts Payable department as needed.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Analyzed variances between budgeted expenses and actual expenses.
- Performed daily general ledger entries to record financial transactions accurately.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Managed fixed asset register ensuring all additions, disposals, transfers are recorded correctly in the system.
- Tracked prepaid expenses ensuring they are amortized properly over their useful life span.
- Supported clerical and administrative needs of senior department staff.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Updated accounting ledger and journals with updated transaction information.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Analyzed documentation and standard financial statements for accuracy.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
- Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Prepared clear, concise and accurate financial reports and forms for use by departments and outside agencies.
- Compiled audit reports for expenditures, profits and losses to provide transparency.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled or entered report discrepancies found in financial records.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Completed daily administrative tasks such as filing documents, recording data and processing paperwork.
- Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Worked closely with mentors to understand project objectives.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
Education
MBA - Hotel Management
Keller/Devry University
San Diego, CA07-2013
Bachelor of Science - Accounting And Business Management
Holy Angel University
Angeles City, Philippines06-1985
High School Diploma -
Holy Rosary Academy
Philippines06-1982
Bachelor of Science - Business System Management
Laurus College
Chula VistaSkills
- Budget Support
- Budget Administration
- Profit Growth Strategies
- Report Preparation
- Hospitality And Accommodation
- Procurement Support
- Work Delegation
- Staff Management
- Employee Relations
- Business Administration
- Records Management
- Customer Relations
- Customer Engagement
- Mission Support Optimization
- Spreadsheet Tracking
- Data Review
- Spreadsheet Documentation
- Operations Management
- Staff Scheduling
- Negotiation
- Operational Cost Reduction
- Office Management
- Financial Management
Certification
- Bachelor of Science Degree in Business Administration - Holy Angel University Angeles City, Philippines
- Master Degree in Hotel & Restaurant Management - Keller/
- DeVry University San Diego, California
- Bachelor Degree in Business System Management - Laurus College Chula Vista California
Timeline
Housing Management Assistant
Department Of The Navy
02.2011 - 06.2023
Front Desk Supervisor
Department of the Navy, Naval Base Coronado
09.1997 - 09.2010
Accounting Clerk Apprentice
Chula Vista City, Financial Department
10.1996 - 12.1997
Budget Manager
Department of the Navy, Naval Base San Diego
09.1996 - 09.2003
MBA - Hotel Management
Keller/Devry University
Bachelor of Science - Accounting And Business Management
Holy Angel University
High School Diploma -
Holy Rosary Academy
Bachelor of Science - Business System Management
Laurus College