Joseph Valcu
Spring
Summary
Dynamic Shift Supervisor at Panda Express with a proven track record in cash handling and employee training. Recognized for enhancing customer satisfaction through effective problem-solving and staff motivation. Committed to operational excellence and maintaining high standards of service, fostering a positive team environment while achieving strategic goals.
Diligent leader with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Panda Express
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Brand Representative
Abercrombie & Fitch
01.2024 - 08.2024
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
Delivery Driver
Chick Fill A
01.2023 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Server Assistant
North Ridge Country Club
04.2021 - 06.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Education
Bachelor of Science - Political Science
University of Houston
Houston, TX05-2026
Bachelor of Science - Political Science
American River College
Sacramento, CA08-2023
High School Diploma -
Valley Christian Academy
Roseville, CA06-2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Operations management
- Staff development
- Staff motivation
- Policy enforcement
- Strategic planning
Certification
Servsafe Manager Food Handler's Certification
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Elementary
Timeline
Shift Supervisor
Panda Express
02.2024 - Current
Brand Representative
Abercrombie & Fitch
01.2024 - 08.2024
Delivery Driver
Chick Fill A
01.2023 - 04.2023
Server Assistant
North Ridge Country Club
04.2021 - 06.2022
Bachelor of Science - Political Science
University of Houston
Bachelor of Science - Political Science
American River College
High School Diploma -
Valley Christian Academy
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