JOSEPH VALENTI

• Directed home delivery operations across 72 stores, supporting over $900M in annual sales, making it the highest-volume territory in the company.
• Partnered with DOLs, Store Managers, and DSPs (Spark, Uber, Roadie) to drive improvements in On-Time Delivery, Dwell time, and Customer experience.
• Oversaw performance metrics for Associate Picked (APOG) and Spark Shopper orders, maintaining OTD standards above company benchmarks.
• Led initiatives that reduced dwell time from 13.4 minutes to under 7 minutes, coaching store teams and resolving systemic delays.
• Mentored new DTMs and supported strategic execution across markets to enhance performance and consistency.

Additional Project Involvement (2022–2025):
Alongside my core responsibilities as a Delivery Territory Manager, I was selected to support multiple cross-functional initiatives that drove innovation, streamlined operations, and enhanced regional performance:

• Regional Training Team: Contributed to the development and production of multiple training videos adopted across the region and the Southeast BU, improving consistency and process clarity.
• Dispatcher Team: Collaborated weekly with software engineers to enhance “Dispatcher,” the internal delivery management platform. Addressed system bugs, proposed feature enhancements, and helped improve overall usability for store teams.
• Spark POC: Served as the primary liaison for all Spark-related concerns across the SEBU. Partnered with stakeholders in the Spark division to resolve issues, improve driver performance, and support operational readiness.
• IAD (Insights, Analytics & Data) Team: Participated in a time study focused on streamlining administrative tasks and reducing non-value-added workload for Delivery teams.
• DENS Tools Team: Collaborated on the development of a standardized Tour Checklist for market alignment across the Delivery Experience Network.
  Spearheaded the design of a new Tableau dashboard consolidating critical metrics from multiple data sources into a single interface—intended to provide a unified, data-driven view for store tours.

• Served as a Co-Manager for multiple SCs throughout the region, overseeing all Assistant Managers and departmental operations.
• Directed full-store performance, including Grocery, GM, Overnight Ops, eCommerce Fulfillment, Fresh, and Front-End operations.
• Led staffing, scheduling, coaching, and development for over 300 associates, driving engagement and performance improvements.
• Played a key role in launching new initiatives, including eCommerce expansion and technology pilots.
• Maintained top-tier performance in sales, compliance, safety, and customer service metrics year over year.

• Supervised store departments including Grocery, GM, Fresh, Overnight, and Front-End in multiple high-volume Super Centers.
• Trained and developed hourly associates, ensured operational standards, and supported sales growth strategies.
• Recognized for strong leadership, effective team-building, and consistent execution of company priorities.