Assistant Manager
Kohls Department Store
Houston
03.2025 - Current
- Recruited and trained new employees to meet job requirements.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Investigated discrepancies in timekeeping reports submitted by employees.
- Posted open job positions on the company site and social media sites.
- Provided guidance and support to supervisors on best practices for managing personnel.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Managed personnel schedules to keep shifts properly staffed.
