Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph VanDyke

CEDAR BLUFF,VA

Summary

Dynamic professional with a proven track record at ATT, adept in complaint resolution and customer relationship management. Excelled in upselling services and enhancing customer satisfaction, significantly surpassing sales goals. Employs active listening and creative problem-solving to deliver exceptional service, fostering strong customer loyalty and repeat business. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

ATT
Lebanon, VA
10.2018 - 01.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed positive relationships with customers through friendly interactions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Promoted available products and services to customers during service, account management and order calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved customer complaints promptly and efficiently.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Identified needs of customers promptly and efficiently.

Customer Service Representative

SYKES
Vansant, VA
01.2016 - 10.2018
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Mentored junior team members and managed employee relationships.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided accurate information about products and services to customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Developed strong customer relationships to encourage repeat business.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Resolved customer complaints promptly and efficiently.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Retail Sales Associate

Home Depot
Bristol, VA
04.2012 - 01.2016
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Participated in team meetings and training sessions.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Helped customers by answering questions and locating merchandise.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Demonstrated knowledge of store products and services.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Created price tags and merchandise signs for new items.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Handled customer complaints in a professional manner.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Addressed customer questions and concerns regarding products and services.
  • Provided product information and answered customer questions.
  • Used product knowledge to suggest items to match client needs.
  • Assisted in the preparation and execution of physical inventory counts.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Cross-sold products and services to increase average transaction value.
  • Greeted customers upon entering the store and provided assistance.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled returns and exchanges according to company policies.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Described merchandise and explained use, operation and care.
  • Demonstrated product features to customers.

Education

High School Diploma -

Tazewell High School
Tazewell, VA
06-1996

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Record preparation
  • Service upselling
  • Service standard compliance
  • Positive and professional
  • Call management
  • Sales expertise
  • Customer consulting
  • Data entry
  • Active listening
  • De-escalation techniques
  • Creative problem solving
  • Order processing
  • Customer relationship management (CRM)
  • Merchandise upselling
  • Verbal and written communication
  • Problem-solving
  • Customer service

Timeline

Customer Service Representative

ATT
10.2018 - 01.2025

Customer Service Representative

SYKES
01.2016 - 10.2018

Retail Sales Associate

Home Depot
04.2012 - 01.2016

High School Diploma -

Tazewell High School

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Joseph VanDyke