JOSEPH VANEK
Oak Lawn,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
QRF Red Director Of Operations - GM of Mokena
Crash Champions
03.2022 - Current
- Responsible for managing QRF Red team with flights, hotels, shop information and training with accordance to company growth.
- Responsible for spreading Crash Champions culture and process with newly acquired teammates.
- Visited underpreforming shops to explain process and focus on turning shops around with stretch assignments and attention to detail.
- Assessed information based off of seller/account information. Meetings with DO's, VP's, SVP's over expectations prior to arrival in any given city or state. Worked towards Crash Culture and Crash Process
- Acquisition walks - WIP Walk/WIP flips preformed for acquired shops.
- Follow up training via virtual calls if required.
- Experienced training manager, store manager and sales professional who excels in fast-paced, deadline-driven environments. Client- focused with broad knowledge of products, brands, labels and fashion. Over fifteen years of experience in sales, retail, production and management for a great combination of positive attitude, sales gains and excellent customer service.
- Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise].
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Service Advisor Trainer - QRF Red Team Original
Crash Champions
03.2021 - 02.2022
- Responsible for spreading Crash Champions culture and process with newly acquired teammates.
- Visited underpreforming shops to explain process and focus on turning shops around with stretch assignments and attention to detail.
- Assessed information based off of seller/account information. Meetings with DO's VP's SVP's over expectations prior to arrival in any given city or state. Worked towards Crash Culture and Crash Process
- Acquisition walks - WIP Walk/WIP flip
- Follow up training via virtual calls if required.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Service Advisor
Crash Champions
02.2019 - 03.2021
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor Intern
Service King Collision Repair
08.2017 - 02.2019
- Engaged customers upon arrival of appointments or drop offs. Explained collision repair process, and answered any questions or concerns they would have through out the repair.
- Maintained files for Service King, and multiple insurance carriers such as State Farm, Allstate, Liberty Mutual, Safe Co, Esurance and more.
- Came up with repair solutions, verified with technician, wrote a complete estimate including parts usage and repair times. Understanding guidelines set out by each insurance carrier, and staying within the perimeters during repairs.
- Kept clients informed three times a week with updates on their files and any new information in the repair. Examples include parts delay, moving from one stage of repair to the next, or any advancements in time frames.
- Work with field adjusters on files that may have questionable damage or repair times based off of customer information.
- Inspect parts, and verify each quality inspection from stage to stage of repair to ensure that the vehicle is back to manufacturer standards.
- Deliver vehicle to customer and collect payments from insurance carriers, and deductibles from the insured.
Production Manager / Traveling Training manager
Things Remembered
09.2015 - 08.2017
- In charge of seven states throughout the Midwest including Illinois, Indiana, Wisconsin, Missouri, Michigan, Minnesota and Ohio.
- Responsible for producing orders placed through our portal system
- Transferring items out, quality assuring the orders, as well as properly packaging and shipping out the orders in a specific turn around time.
- Creating effective schedules, proper training of staff and ensuring day to day operations in the Hub
- Managing two separate off sites and logs with product, keeping inventory counts accurately, and processing shipments 2-3 times a week.
- Handling store issues with any items, remaining in contact through e-mail about promotions, delivery schedules, out of stock product, and any new information passed down to me from my supervisors.
Store Manager / Training Manager
Genesco / Chicago Sports Group / Lids
03.2010 - 02.2015
- Manage staff, preparing work schedules and assigning specific duties. Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Heavily relied upon to train new and upcoming managers on operations, special embroidery services and visual merchandising.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Plan store layouts or design displays. Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts. Prepare budgets and approve budget expenditures.
- Represent company at trade association meetings to promote products. Oversee activities directly related to making products or providing services.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Manage the movement of goods into and out of production facilities.
Shift Manager
Southsides Bar and Grill
09.2010 - 08.2013
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils,bar equipment, bars, work areas, and tables.
- Balance cash receipts.
- Limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or calling taxis / other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Order or requisition liquors and supplies.
- Supervise the work of bar staff and other bartenders.
- Book events and bands.
Pet Training Instructor / PetsHOTEL Shift Manager
PetSMART
10.2005 - 01.2009
- Oversee training department, write offs, scheduling for clients, and organize all paperwork when clients were signed up for classes.
- Observe animals' physical conditions to detect illness or unhealthy conditions requiring medical care.
- Conduct training programs in order to develop and maintain desired animal behaviors for competition, entertainment, obedience, security, riding and related areas.
- Evaluate animals to determine their temperaments, abilities, or aptitude for training.
- Train dogs in human assistance or property protection duties.
- Administer prescribed medications to animals.
- Feed or exercise animals or provide other general care, such as cleaning or maintaining holding or performance areas.
- Keep records documenting animal health, diet, or behavior.
- Advise animal owners regarding the purchase of specific animals.
Equipment Processing and Distribution Technician
Advocate Christ Medical Center
05.2003 - 06.2005
- Clean instruments to prepare them for sterilization.
- Organize and assemble routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
- Examine equipment to detect leaks, worn or loose parts, or other indications of disrepair.
- Start equipment and observe gauges and equipment operation to detect malfunctions and to ensure equipment is operating to prescribed standards.
- Report defective equipment to appropriate supervisors or staff.
- Stock crash carts or other medical supplies.
- Maintain records of inventory or equipment usage and order medical instruments or supplies when inventory is low.
- Disinfect and sterilize equipment such as respirators, hospital beds, or oxygen or dialysis equipment, using sterilizers, aerators, or washers.
- Deliver equipment to specified hospital locations or to patients' residences.
- Assist hospital staff with patient care duties, such as providing transportation or setting up traction.
- Transport patients from their rooms to X-Ray, CT Scan, MRI, Ultra sound, or discharge them from the hospital.
Customer Service Representative
Fox Lumber
05.2001 - 07.2003
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Load and deliver products that were purchased.
Education
Moraine Valley Community College
Palos, ILHigh School Diploma -
Marist High School
Chicago, IL2004
Skills
- Able to type 60 words per minute,
- Familiar with Microsoft Excel and Power point presentations
- Ability to adapt to environments based off of customer needs and clients
- Estimatic skills in multiple softwares such as CCCone and Mitchell
- Proficient in CCCone production scheduling, management and operations
Timeline
QRF Red Director Of Operations - GM of Mokena
Crash Champions
03.2022 - Current
Service Advisor Trainer - QRF Red Team Original
Crash Champions
03.2021 - 02.2022
Service Advisor
Crash Champions
02.2019 - 03.2021
Service Advisor Intern
Service King Collision Repair
08.2017 - 02.2019
Production Manager / Traveling Training manager
Things Remembered
09.2015 - 08.2017
Shift Manager
Southsides Bar and Grill
09.2010 - 08.2013
Store Manager / Training Manager
Genesco / Chicago Sports Group / Lids
03.2010 - 02.2015
Pet Training Instructor / PetsHOTEL Shift Manager
PetSMART
10.2005 - 01.2009
Equipment Processing and Distribution Technician
Advocate Christ Medical Center
05.2003 - 06.2005
Customer Service Representative
Fox Lumber
05.2001 - 07.2003
Moraine Valley Community College
High School Diploma -
Marist High School