Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tapenga Saenz

Rosenberg,TX

Summary

Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence. Quick Learner and rapidly retains information. 5 years of proven customer service, delivering outstanding communication skills. Very well organized and proficient at multitasking.

Overview

3
3
years of professional experience

Work History

Office Manager

Caliber Collision
Rosenberg, TX
04.2023 - 06.2024
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Server

Texas Roadhouse
Rosenberg, TX
08.2022 - 04.2023
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Dental Assistant

Mint Dentistry
Houston, TX
03.2021 - 12.2022
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Sanitized equipment cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Applied protective coating of fluoride to teeth during dental procedures.

Education

High School Diploma -

Foster High School
Richmond, TX
05-2019

Skills

  • Team Supervision
  • Bookkeeping
  • Expense Reporting
  • Inventory Control
  • Customer Service
  • Office Management
  • Scheduling Coordination
  • Safe Food Handling
  • Cash Handling
  • Point of Sale (POS) system operations
  • Strong Work Ethic
  • Patient Relations
  • Team Collaboration
  • Dental terminology knowledge

Timeline

Office Manager

Caliber Collision
04.2023 - 06.2024

Server

Texas Roadhouse
08.2022 - 04.2023

Dental Assistant

Mint Dentistry
03.2021 - 12.2022

High School Diploma -

Foster High School

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Tapenga Saenz