Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Vazquez

Iowa City

Summary

I like to be flexible, hard worker ready to learn and contribute to team success in anyway needed. I'm a hardworking employee with customer service, multitasking, and time management abilities. I think it's important to giving every customer a positive and memorable experience so they know they are taken care of.

I love my free time away from work, I like to play and watch basketball. Spring and Summer are the greatest seasons in my opinion. I'd like to do more traveling and hiking but a daily walk in the sun is as great as it gets.

Overview

2026
2026
years of professional experience

Work History

Toys Associate

Salvation Army Thrift Store
  • Volunteer work
  • Demonstrated knowledge of the latest toys available in the market place.
  • Assisted in preparing shipments for delivery according to established procedures.
  • Offered advice and guidance regarding product selection, features, and pricing, as requested by customers.
  • Greeted customers to determine wants or needs.

Highway Maintenance Worker

MediRevv
  • Cleared debris from roadsides to ensure safe passage for motorists.
  • Ensured safety protocols were followed at all times while working on the job site.
  • This was volunteer work to keep our roads cleaned

Patient Service Representative

MediRevv
09.2018 - Current
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Inputted patient demographic data into electronic health record system.
  • Provided customer service by answering patient questions and addressing concerns.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Answered patient questions and fielded complaints to resolve issues.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.

Insurance Claims Specialist

Revology
03.2024 - 01.2025
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.

Sales Associate

Mass Markets
03.2013 - 09.2018
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Processed transactions using a point-of-sale system.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Demonstrated product features and benefits for customers' needs.

Host

Village Inn
08.2011 - 02.2013
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Provided excellent customer service by anticipating customer needs.
  • Answered telephone to provide dining information and take reservations.
  • Provided customers with accurate wait times and monitored waiting list.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Processed payments from customers using a POS system.

Education

High School Diploma -

Iowa City High School
Iowa City, IA
06-2013

Skills

  • Medical Billing
  • Patient Interviewing Skills
  • Payment Collection
  • Typing 55 WPM
  • Customer Service
  • Medical Terminology Knowledge
  • HIPAA Compliance
  • Power tools
  • Flooring installation
  • Teamwork

Timeline

Insurance Claims Specialist

Revology
03.2024 - 01.2025

Patient Service Representative

MediRevv
09.2018 - Current

Sales Associate

Mass Markets
03.2013 - 09.2018

Host

Village Inn
08.2011 - 02.2013

High School Diploma -

Iowa City High School

Toys Associate

Salvation Army Thrift Store

Highway Maintenance Worker

MediRevv

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