Joseph Veca

15 years of experience resolving customer issues quickly and professionally while maintaining high customer satisfaction ratings.

Key details of the position:

• Managed daily operations of 5 departments to maximize efficiency
• Developed talented team, participating in hiring, coaching, and performance management processes
• Monitored customer feedback and implemented changes as needed to enhance service quality
• Established operational policies, procedures, standards, and objectives in alignment with organizational goals.

Managed staff of 15 members, Handled ticket orders and sales, interacting with customers, and addressing customer complaints

Key details of the position:

• Overseeing ordering, sales, and accounting of tickets
• Supervising selection, placement, and promotion of ticketing staff
• Managing staff training activities and designing motivational strategies
• Troubleshooting computerized ticketing system
• Ensuring compliance with company and industry standards
• Meeting with event promoters and company representatives
• Preparing ticket office reports
• Assisting with collection and distribution of marketing material
• Interacting with customers and handling complaints
• Maintaining daily records of business transactions, including ticket sales, receipt deposits, complimentary tickets, and bad debts.

Key details of the position:

• Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
• Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, and PowerPoint
• Organized and maintained 5 filing systems to ensure efficient document retrieval
• Supported staff by performing data entry and completing administrative duties
• Provided customer service support via phone or email inquiries related to products or services offered by Veca Business Services.

Provided inbound call center technical support to Verizon Wireless smartphone customers.

Key points of the position:

• Provided technical support to 30 clients on average 8 hour shift.
• Resolved 25-30 technical support inquiries per day.
• Provided technical support for end-users, resolving issues promptly and effectively.
• Streamlined technical support processes for improved efficiency and customer satisfaction.
• Increased user satisfaction by providing timely technical support and troubleshooting assistance.
• Provided technical support to clients, addressing concerns and resolving issues promptly.
• Coordinated and provided technical support to different partners.
• Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.