Joseph Velasco

San Jose,CA

Summary

Dynamic leader with a proven track record at Tesla, excelling in coaching and process improvement. Expert in driving team motivation and collaboration, significantly enhancing operational efficiency. Skilled in mentoring and safety processes, adept at fostering a culture of achievement and compliance. Demonstrates exceptional leadership and complaint resolution abilities, ensuring high standards of performance and safety.

Overview

years of professional experience

Work History

Team Leader

Tesla

Fremont, California

08.2021 - Current

Motivated team members through recognition programs and performance-based incentives.
Facilitated training sessions for new employees on company policies and procedures.
Maintained positive working relationship with fellow staff and management.
Offered training and support to keep team members motivated and working toward objectives.
Completed daily quality assurance duties to provide feedback for improvements.
Delegated daily tasks to team members to optimize group productivity.
Assessed company operations for compliance with safety standards.
Created training materials and conducted group trainings on new processes or procedures.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Ensured compliance with all safety regulations in the workplace.
Established clear expectations for employees, providing guidance when needed.
Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Collaborated with other departments to ensure alignment of goals across teams.

Server

Dave & Buster's

Milpitas, California

02.2021 - 08.2025

Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Presented menus and answered questions regarding items.
Responded efficiently to guest inquiries and complaints in a professional manner.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Stocked service areas with supplies during slow periods.
Trained new employees to perform duties.
Maintained records of transactions made during shift as required by law or company policy.
Cleaned tables and chairs to prepare dining area for next customers.
Ensured that each guest was served courteously, quickly, and efficiently.
Handled money transactions accurately while following company procedures for handling cash payments.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Took orders from customers accurately and in a timely manner.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Prepared checks, itemizing total meal costs and taxes.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Monitored dining room for cleanliness and proper set-up at all times.

Material Handler

FedEx

San Jose, California

01.2020 - 02.2021

Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Disposed of debris and hazardous materials properly to avoid contamination.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Used scanners to track parcel information, condition or receipt.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Inspected materials for any damages or defects upon receipt.
Received and distributed incoming materials to designated areas.
Assisted with physical inventories as needed by counting parts accurately and quickly.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Reported any malfunctions or damages of material handling equipment promptly.
Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
Supported other warehouse personnel in completing tasks efficiently.

Education

High School Diploma -

James Lick High School

San Jose, CA

05-2019

Skills

Coaching
Mentoring
Complaint resolution
Expectation setting
Staff training
Daily workflow improvement
Leadership

Team motivation
Process improvement
Teamwork and collaboration
Program development
Safety processes and procedures
Giving constructive feedback

Timeline