Joseph Veltri
Coram,NY
Summary
Adept at driving operational excellence and team leadership, I significantly enhanced performance outcomes and profitability at Alta Material Handling. Leveraging skills in operations management and problem-solving, I developed strategies that streamlined processes, improved customer service, and fostered strong vendor relationships, achieving substantial revenue growth. My approach emphasizes employee empowerment and efficient decision-making. Seasoned Operations Manager and talented leader with 27 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
34
34
years of professional experience
Work History
Regional Director of Operations
Alta Material Handling
01.2021 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures for three branches
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Proficient in Microsoft Excel ,Power BI & ERP program
General Manager
Hilo/Alta Material Handling
03.2006 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Service Manager
Hilo Material Handling
01.2004 - 03.2006
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Shop Manager
Hilo Material Handling
01.2003 - 01.2004
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Service Technician
Hilo Material Handling
07.1997 - 01.2003
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Service Technician
Crown Lift Trucks
01.1990 - 07.1997
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
High School Diploma -
Longwood High School
Middle Island, NY06.1990
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Management
- Operations Oversight
- Policies and procedures implementation
- Budget Planning/ Expense Management
Timeline
Regional Director of Operations
Alta Material Handling
01.2021 - 05.2024
General Manager
Hilo/Alta Material Handling
03.2006 - 01.2021
Service Manager
Hilo Material Handling
01.2004 - 03.2006
Shop Manager
Hilo Material Handling
01.2003 - 01.2004
Service Technician
Hilo Material Handling
07.1997 - 01.2003
Service Technician
Crown Lift Trucks
01.1990 - 07.1997
High School Diploma -
Longwood High School