Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joseph Verdi

Joseph Verdi

Oceanside,NY

Summary

Knowledgeable dispatcher/batcher with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.

Overview

22
22
years of professional experience

Work History

Dispatcher

United Transit Mix
06.2015 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Owner/Operator

K.V.N.Y Concrete Pumping
06.2006 - 06.2015
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Dispatcher

Ferrara Bros. Building Materials
06.2007 - 06.2012
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.

Dispatcher

Astro Ready Mix
06.2003 - 06.2008
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.

Education

None - Computer And Information Systems

Nassau Community College
Garden City, NY

High School Diploma -

Valley Stream South High School
Valley Stream, NY
1995

Skills

    I pride myself on my adaptability to stressful situations and provide rationalization and a calming solution

    I also provide excellent customer relations,as a former business owner it's important for me to work the way I would expect a employee to work for me

Timeline

Dispatcher

United Transit Mix
06.2015 - Current

Dispatcher

Ferrara Bros. Building Materials
06.2007 - 06.2012

Owner/Operator

K.V.N.Y Concrete Pumping
06.2006 - 06.2015

Dispatcher

Astro Ready Mix
06.2003 - 06.2008

None - Computer And Information Systems

Nassau Community College

High School Diploma -

Valley Stream South High School

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