Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Viggiano

Rockaway,NJ

Summary

Collaborative leader with a dedication to partnering with coworkers and promoting engaged, empowering work culture. An adaptable manager with the ability to seamlessly operate in multiple departments. Documented strengths in building and maintaining relationships with diverse range of stakeholders and customers in dynamic, fast-paced settings. Strong problem solving abilities dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enthusiastic Senior Operations Manager offering 15-year background overseeing production of goods and provision of services in [Industry]. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Detail-oriented Quality Control Manager with [Number] years of experience detecting product defects prior to delivery. Skilled in preparing comprehensive quality control reports, including origins of defects and shift production. Committed to efficiently inspecting all products for safety and quality issues to enhance customer experience.

Overview

8
8
years of professional experience

Work History

Senior Operations & Quality Control Manager

Tanis Concrete Inc.
01.2023 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Improved productivity while reducing staffing and operational costs by [Number]%.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.

Operations Manager

Vulcan Materials
11.2015 - 01.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Bachelor of Science - Business Administration And Management

St. Catherine University
Springfield, KY
06.2007

Skills

  • Operational Efficiency and Safety
  • Operations Management
  • KPI Tracking
  • Technology Integration
  • P&L Responsibility
  • Employee Coaching
  • Capital Project Coordination
  • Quality Improvement Strategy
  • Sales Promotion
  • Sales Process
  • Sales Presentation

Timeline

Senior Operations & Quality Control Manager

Tanis Concrete Inc.
01.2023 - Current

Operations Manager

Vulcan Materials
11.2015 - 01.2023

Bachelor of Science - Business Administration And Management

St. Catherine University
Joseph Viggiano