Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Joseph Remy Vila

Orlando,FL

Summary

Dynamic Customer Service Representative with a proven track record at Orlando Insurance Services, excelling in complaint resolution and account management. Demonstrated ability to enhance customer satisfaction through effective communication and meticulous scheduling. Achieved a significant increase in client retention by mastering both verbal and written communication, alongside sales closing techniques.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Orlando Insurance Services
01.2019 - Current
  • Respond to customer requests for insurance inquiries and quote estimates quickly.
  • Schedule appointments and keep a detailed calendar for myself and the agent.
  • Maintain records of clients, policies, expiry dates, renewal dates, etc.
  • Investigate and resolve customer complaints.

Education

High School Diploma -

Chancery Charter High School
Orlando, FL
05-2016

Skills

  • Account Management
  • Complaint resolution
  • Scheduling
  • Inbound and outbound calling
  • Sales Closing
  • Verbal and written communication

Software

JavaScript

Python

React

Timeline

Customer Service Representative

Orlando Insurance Services
01.2019 - Current

High School Diploma -

Chancery Charter High School
Joseph Remy Vila