Joseph Villa

• Assists the public at the counter and processes developer/owner's plans for plan checking and "will serve letters"; calculate fees; issuing sewer permits; processing fire flow request.
• Acts as a liaison between District contract inspectors and developers; assist the Utility Department with a variety of tasks.
• Responds to inquiries and provides information related to permit and plan checking procedures, policies, and functions; computes and collects all required fees.
• Issues water/sewer permits and maintains related files; prepares invoices for water and sewer connection fees and other charges.

• Trained new employees on software used, provide tips on taking detailed notes with customer accounts, and how to diffuse difficult situations while adhering to city procedures
• Provided constructive feedback within department to improve and develop the team internally such as using incentive system for customer representatives
• Interacted with 60+ customers daily, handling all work orders, new account sign-ups, billing activity, and account closures accurately
• Consulted with outside parties to resolve discrepancies and create effective solutions.

• Coordinated with servers and bartenders to maintain smooth operation of bar area.
• Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
• Greeted customers and provided friendly, knowledgeable service.
• Replaced empty kegs and soda syrups.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Collaborated with other dining room and bar staff to facilitate efficient service.