Open To Work
Joseph Villa
Jurupa Valley,CA
Work Preference
Summary
Dedicated professional with a solid foundation in project management and customer service. Expertise in managing operations, maintaining inventory quality, and ensuring timely project completion. Committed to developing high-performing teams through effective training and ongoing support.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Villa Fencing/Lead Fence Installer
Self Employed
Rancho Cucamonga, California
03.2018 - Current
- Developed estimates and presented fence installation services to residential and commercial clients.
- Operated work truck to transport materials, tools, and removed fences.
- Managed daily operations and staff scheduling for efficient business flow.
- Oversaw inventory management, ensuring product availability and quality standards.
- Provided training and support to new staff, fostering a collaborative work environment.
- Maintained ongoing communication with owners and clients to ensure projects stayed on schedule and aligned with scope.
Service Sales Rep.
Cintas
Ontario, California
02.2023 - 05.2026
- Managed a daily service route, ensuring accurate and timely delivery and pickup of customer uniforms, mats, and facility service products.
- Built and maintained strong professional relationships with over 100 clients through regular communication, problem-solving, and dependable service.
- Increased customer satisfaction and retention by identifying and addressing customer needs promptly.
- Drove revenue growth by upselling additional Cintas products and services, consistently meeting or exceeding route sales goals.
- Achieved top 3 route growth for 6 straight quarters in two different states by expanding accounts, strengthening client relationships, and maximizing revenue opportunities.
- Trained and mentored new Service Sales Representatives on route operations, customer service, and sales techniques.
- Conducted ride-along and evaluations to ensure trainees and new management knew Cintas service and sales standards.
- Provided continuous coaching, feedback, and support to maintain a high-performing service team.
- Served as a team lead and point of contact for operational guidance and company policy reinforcement.
Material Handler III
Goodwill
08.2017 - 02.2018
- Sorted and quality controlled incoming materials to ensure compliance with standards for clothing and household items.
- Move goods interdepartmentally using tote boxes, racks, carts, hand trucks and other material handling equipment.
- Operated equipment including mechanical balers, material crushers, and conveyor belts to facilitate efficient material processing.
- Assists customers with donations; unloads vehicles.
- Assisted in training and evaluating participants, managing time cards and assignments to enhance workflow and accuracy.
- Assisted truck team during deliveries by providing support as a backup helper.
- Performed additional duties to support the successful operation of the department and team.
Package Handler / Sorter / Driver Helper
UPS
10.2011 - 09.2017
- Coordinated delivery processes to ensure timely and efficient package distribution.
- Operate delivery vans and trucks on scheduled routes to ensure timely deliveries.
- Utilize GPS and maps to determine optimal routes for package delivery.
- Arrive to destinations in a timely manner and ensure that packages are being delivered to the right recipient by verifying identity.
- Physically deliver packages to customers after ensuring that all paperwork is completed.
- Ensure that signatures are obtained on receipts and that invoices are handed over to the recipients.
- Assist in loading packages onto the delivery vehicle and ensure that fragile packages are stacked / loaded in a safe manner.
- Look for specific markings (such as fragile) to determine how the package will be transported.
- Ensure accurate package count to maintain compliance with work orders.
- Verified completeness of documents and visibility of delivery address for each package.
- Updated office on delivery status to maintain clear communication and support operational efficiency.
- Return undelivered packages to office and document reasons for non-delivery.
- Perform regular cleaning and maintenance on delivery vehicle to keep it operational.
- United Parcel Service
Education
DOT Certified -
01-2027
Diploma -
Claremont High School
Claremont, CA01-2011
Sales Training - Constant Sales Training Courses/1 On 1 Debreifs
Cintas Sales Training
Ontario, CA / Atlanta,GAForklift Certified -
Skills
- Task and project management
- Customer relationship management
- Attention to detail
- Organizational skills
- Time management
- Oral and written communication
- Training and mentoring
- Interpersonal effectiveness
- Relationship building
- Microsoft Office
- Computer skills
- Web navigation
Certification
- DOT (Department of Transportation) Certified, 2010-2014, 2023-2027
- Forklift Certified
Timeline
Service Sales Rep.
Cintas
02.2023 - 05.2026
Villa Fencing/Lead Fence Installer
Self Employed
03.2018 - Current
Material Handler III
Goodwill
08.2017 - 02.2018
Package Handler / Sorter / Driver Helper
UPS
10.2011 - 09.2017
DOT Certified -
Diploma -
Claremont High School
Forklift Certified -
Sales Training - Constant Sales Training Courses/1 On 1 Debreifs
Cintas Sales Training