Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Vitale

Staten Island,NY

Summary

Results-driven and resilient professional with a strong work ethic and a commitment to delivering excellence. Known for maintaining focus in challenging situations, leveraging exceptional problem-solving skills, and adeptly managing time to meet and exceed objectives. Possesses a track record of remaining composed under pressure, utilizing practical solutions, and thriving in demanding environments. Seeking a role that values determination, embraces challenges, and offers opportunities to apply problem-solving acumen and time management skills to drive success.

Overview

4
4
years of professional experience

Work History

Mail Carrier

United States Postal Service, USPS
07.2023 - Current
  • Implemented a revised delivery route plan for a more efficient mail distribution. Decreasing delivery time by 20% and reduced fuel consumption by 15%, saving an estimated $500 per month in operational costs.
  • Introduced a barcode scanning system to enhance package tracking and delivery accuracy. Achieved a 30% decrease in delivery errors, leading to increased customer satisfaction and a notable reduction in returned
  • Ability to handle the physical demands of the job, including walking, lifting, and carrying mailbags or packages.
  • Ability to work in various weather conditions and adapt to changes in delivery routes or schedules.


Gas Station Attendant

Shell Gas Station
08.2020 - 07.2023
  • Persuaded customers to use Shell's loyalty program to increase sales and customer retention at the gas station. Boosted customer retention by 25% within three months, resulting in a 15% increase in overall sales revenue.
  • Revamped the station's inventory management system to minimize stock shortages and improve efficiency. Decreased inventory discrepancies by 20% and reduced instances of stock shortages, ensuring a smoother supply chain and seamless customer service.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Resolving customer complaints, addressing technical issues with pumps or equipment, and handling unexpected situations.



Guest Advocate

Target
11.2019 - 02.2023
  • Oversaw Management Responsibilities
  • Utilized a comprehensive guest service resolution protocol to address complaints and discrepancies efficiently. Reduced average resolution time for guest complaints by 30%, resulting in a 25% increase in positive guest feedback and a 20% decrease in repeat complaints.
  • Implemented a meticulous cash register operation strategy to ensure precise cash, check, and credit card transactions. Achieved a 99.5% accuracy rate in cash, check, and credit card transactions, reducing errors by 25% over a six-month period.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Tottenville High School
Staten Island, NY
06.2021

Skills

    Problem Solving

    Adaptability

    Diligence

    Computer Skills

    Customer Service

    Time Management

    Negotiation

    Creativity

    Critical Thinking

Timeline

Mail Carrier

United States Postal Service, USPS
07.2023 - Current

Gas Station Attendant

Shell Gas Station
08.2020 - 07.2023

Guest Advocate

Target
11.2019 - 02.2023

High School Diploma -

Tottenville High School

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Joseph Vitale