Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Votta

Allen,TX

Summary

Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Looking to obtain a position in a company that is challenging and allows for the development of new skills.

Overview

11
11
years of professional experience

Work History

Technical Support Specialist

Verizon Wireless
07.2022 - Current
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Customer Service

UPS Freight
07.2020 - 01.2022
  • Maintained updated and detailed records of calls in physical and electronic databases
  • Directed investigations to verify and resolve customer or shipper complaints
  • Handling of inbound and outbound customer calls
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Active Duty Soldier

United States Army
06.2012 - 11.2016
  • Managed team of 6 employees, overseeing hiring, training, and professional growth of employees
  • Monitored conditions for field artillery teams during combat missions
  • Operated and maintained armored vehicles
  • Secured and protected military property, assets and personnel
  • Upheld code of conduct and maintained professionalism in stressful situations.

Education

Bachelor of Science Biology -

Texas State University
San Marcos, TX
07.2020

Skills

  • Problem Assessment
  • Effective Communications
  • Work Crew Dispatch
  • Data Entry
  • Critical Thinking
  • Team Guidance and Direction
  • Task Prioritization
  • Team Building
  • Customer Experience Management
  • Performance Optimization

Timeline

Technical Support Specialist

Verizon Wireless
07.2022 - Current

Customer Service

UPS Freight
07.2020 - 01.2022

Active Duty Soldier

United States Army
06.2012 - 11.2016

Bachelor of Science Biology -

Texas State University

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Joseph Votta