Joseph Vu
Alameda,CA
Summary
Experienced Senior Desktop Support Specialist known for efficient problem-solving, technical support, and customer service. Proven ability to manage installations and document procedures, driving impactful results in IT environments.
Overview
8
8
years of professional experience
Work History
Senior Desktop Support Specialist
Sangamo Therapeutics, INC
Richmond, CA
05.2014 - 06.2022
- Diagnosed and resolved hardware and software issues efficiently.
- Managed installation and configuration of desktop systems and applications.
- Delivered technical support to end-users across departments, ensuring prompt resolution of issues.
- Worked closely with IT team members to provide timely resolutions to customer queries.
- Collaborated with IT teams to streamline service delivery processes, improving response times.
- Participated in IT projects such as migrations from one platform to another.
- Documented support procedures and user guides for reference.
- Coordinated with vendors for procurement of hardware components.
- Ensured proper backup of data in case of system failure or crash.
- Deployed patches to ensure that the latest versions of operating systems are running on all machines.
- Implemented security measures such as antivirus updates to protect against malicious software threats.
- Created training materials for end users, facilitating effective application usage and enhancing user proficiency.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Skills
- Hardware troubleshooting
- Software installation
- Network configuration
- System maintenance
- Troubleshooting techniques
- Technical documentation
- Customer support
Timeline
Senior Desktop Support Specialist
Sangamo Therapeutics, INC
05.2014 - 06.2022