Joseph Wallak
Milford,CT
Summary
Dynamic leader with extensive experience at Benchmark Senior Living, excelling in budget management and staff development. Successfully reduced turnover rates by fostering collaboration and enhancing employee morale. Proven track record in care plan implementation and optimizing resource allocation, ensuring exceptional patient care and operational excellence.
Overview
12
12
years of professional experience
Work History
Traditional Care Director
Benchmark Senior Living
10.2020 - Current
- Implemented staff training programs, elevating the quality of patient care services across the facility.
- Oversaw budget management, optimizing resource allocation while maintaining high-quality care standards.
- Cultivated an inclusive work environment that valued diversity among staff members and promoted effective collaboration.
- Addressed any concerns or complaints from patients or family members promptly and professionally.
- Reduced staff turnover rates by fostering a supportive and collaborative work environment.
- Led recruitment efforts to attract highly qualified candidates who are passionate about providing exceptional patient care.
- Managed daily operations of the facility, overseeing staffing levels, scheduling, supply inventory, and equipment maintenance tasks.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Led comprehensive care programs to enhance resident quality of life and satisfaction.
Associate Executive Director of Operations
Benchmark Senior Living
07.2018 - 10.2020
- Conducted regular performance evaluations for staff members, providing constructive feedback aimed at improving individual competencies as well as overall team productivity.
- Managed budgets and financial reporting, ensuring optimal allocation of resources and fiscal responsibility.
- Enhanced employee morale through consistent recognition of achievements and provision of opportunities for career growth.
- Responded to change, made decisions in stressful situations and prioritized tasks and projects.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Community Business Director
Atria Senior Living
01.2014 - 07.2018
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Business Office Manager
Epoch Senior Healthcare
08.2014 - 11.2016
- Managed daily operations to ensure efficiency and compliance within the business office.
- Developed and implemented streamlined processes for invoicing and payroll management.
- Collaborated with department heads to optimize resource allocation and budget management.
- Led staff training sessions to enhance office procedures and improve service delivery.
- Established performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
Education
No Degree - Business Administration And Management
Iona College
New Rochelle, NYAssociate of Applied Science - Business Management
Valencia College
Orlando, FL06-2004
Skills
- Care plan development
- Staff development
- Recruitment
- Budget management
- Team management
- Staff scheduling
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Critical thinking
- Organizational skills
Accomplishments
- Achieved results by effectively implementing care plans.
- Supervised team of 30 or more staff associates.
- Collaborated with Nursing team in implementation of electronic health records.
Languages
English
Native or Bilingual
Timeline
Traditional Care Director
Benchmark Senior Living
10.2020 - Current
Associate Executive Director of Operations
Benchmark Senior Living
07.2018 - 10.2020
Business Office Manager
Epoch Senior Healthcare
08.2014 - 11.2016
Community Business Director
Atria Senior Living
01.2014 - 07.2018
No Degree - Business Administration And Management
Iona College
Associate of Applied Science - Business Management
Valencia College
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