Joseph Walsh
Las Vegas,NV
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Nobu Caesars Palace. Excelled in guest service and POS system operation, fostering warm relationships and resolving complaints swiftly. Demonstrated ability to work harmoniously with diverse personalities, ensuring organizational success and prioritizing service excellence.
Overview
17
17
years of professional experience
Work History
Restaurant Server
Nobu Caesars Palace
12.2014 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during busy times, always keeping in mind we are a team working towards the same goals.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Stayed up-to-date on menu changes to help customers make food choices.
Host
The Light Group
03.2012 - 12.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Physical Therapy Tech
S.P.O.R.T.S Physical Therapy
04.2007 - 03.2012
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Education
Bachelor of Arts - Psychology
UNLV
Las Vegas, NV04.2014
Skills
Customer Satisfaction
Guest service
Organization
POS System Operation
Allergy awareness
Tableside Service
Service prioritization
Able to work with anyone, and get along with many different people with various types of personalities
Timeline
Restaurant Server
Nobu Caesars Palace
12.2014 - Current
Host
The Light Group
03.2012 - 12.2014
Physical Therapy Tech
S.P.O.R.T.S Physical Therapy
04.2007 - 03.2012
Bachelor of Arts - Psychology
UNLV
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