Joseph Watkins
Rhome,TX
Summary
I am a autodidactic in my free time i will teach myself networking concepts and build my own virtual networks. i have a virtual machine that I will install operating systems on like ubuntu or kali to familiarize myself with the operating systems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Assistant/tech Support
Cross Timbers Dental
Flower Mound, TX
06.2023 - Current
- Served as first point of contact for incoming technical service calls and emails.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Took digital X-rays of teeth using radiographic equipment.
- Applied protective coating of fluoride to teeth during dental procedures.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
Education
High School Diploma -
Northwest High School
Rhome, TX05-2021
Skills
- Active listening
- Networking
- Critical thinking
- Time management
- Troubleshooting
- Maintenance & repair
- Calm under pressure
- Excellent communication
- [A net] certified
Affiliations
- i go to the gym
- build virtual netwokrs
- tinker with my pc
Certification
- A+ cert
- Net+ cert
Timeline
Dental Assistant/tech Support
Cross Timbers Dental
06.2023 - Current
High School Diploma -
Northwest High School