Joseph Watts
Kittery,ME
Summary
Detail-oriented customer service professional with extensive hours of customer relations exceeding years of work. I've built up skills in community building and time-management skills, and incorporated these qualities to succeed in the meeting of needs of a diverse field of customers.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter / Dishwasher
Star Island Corporation
Portsmouth, NH
06.2024 - 08.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Ice Cream Scooper
Mrs. & Me Ice Cream
Kittery, ME
09.2022 - 05.2024
- Greeted customers in a friendly manner and provided excellent customer service.
- Performed regular maintenance tasks such as cleaning floors and washing dishes.
- Stocked shelves with ice cream products and toppings.
- Collaborated with team members to ensure smooth operation during peak hours.
- Operated cash registers to process customer transactions accurately and efficiently.
- Assisted in training new employees on proper scooping techniques and procedures.
- Demonstrated knowledge of flavors available when taking orders from customers.
Education
Bachelor of Science - Business
University of Vermont
Burlington, VT05-2028
High School Diploma -
Robert W. Traip Academy
Kittery, ME06-2024
Skills
- Problem-solving
- Guest engagement
- Customer service
- Complaint resolution
- Collaborative team member
- Effective communicator
- Dedicated work ethic
Affiliations
- Over 100 hours of service in high school in giving back to my community through the outlet of leadership camps, fundraisers, and clubs.
- 4+ years of weightlifting experience that translates to expertise in lifting heavy objects around the jobsite
Accomplishments
- Received position of Salutatorian in graduating class of high school
Timeline
Restaurant Waiter / Dishwasher
Star Island Corporation
06.2024 - 08.2024
Ice Cream Scooper
Mrs. & Me Ice Cream
09.2022 - 05.2024
Bachelor of Science - Business
University of Vermont
High School Diploma -
Robert W. Traip Academy
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