Joseph W. Dulya
Pittsburgh,PA
Summary
MBA Finance student at Robert Morris University with experience supporting operations, documenting workflows, and collaborating across teams to improve processes. Strong analytical and communication skills with hands-on experience in Excel, reporting, and customer-facing environments. Seeking an internship with Highmark Health for real world experience in business analysis, process improvement, and research while contributing to compliant, well-documented operational initiatives
Overview
8
8
years of professional experience
Work History
Senior Tribune / Vice President Kappa Delta Rho
Kappa Delta Rho Fraternity - ETA Alpha Chapter
09.2025 - Current
- Supervise 8 executive officers as well as 16 chairman with the respective department if needed
- Established planning program to ensure chapter is pursuing its goals, staying on task, and overall work flow remains efficient
- Represent the chapter to business partners, university staff, alumni advisors and around campus
Car Wash Attendant / Shift Manager
16 Suds Car Wash
Pittsburgh, USA
08.2022 - Current
- Supervise day-to-day shift operations and staff
- Delegate responsibilities and ensure efficient workflow during high-traffic periods
- Support cash handling, shift reporting, and operational accuracy in a fast paced customer-facing environment
- Maintain quality service standards and handle customer issues professionally
- Ranked among the top 2 of 20 employees by seniority, demonstrating reliability, professionalism, and leadership.
Quaestor / Treasurer Kappa Delta Rho
Kappa Delta Rho Fraternity - ETA Alpha Chapter
01.2024 - 09.2025
- Managed budgeting and expense tracking for chapter operations.
- Maintained financial records and assist with financial planning and reporting.
- Collaborated with executive leadership to ensure responsible and transparent fund management.
Skate Guard
Ice Castle Rink
Pittsburgh, USA
08.2021 - 02.2022
- Participated in ongoing training to stay current on industry best practices, including emergency response planning and incident management
- Delivered exceptional customer service, resolving patron conflicts calmly and professionally
- Collaborated with coworkers to supervise rink operations, including group and competition events.
- Managed skate rentals and sizing assistance, improving efficiency through organized inventory.
Cashier
Giant Eagle
Pittsburgh, USA
07.2021 - 11.2021
- Greeted customers and responded promptly to their needs
- Maintained flexibility by working extra shifts as needed
- Operated the cash register for cash, check, and card transactions with excellent accuracy.
Scorekeeper
Private Individual
Pittsburgh, USA
10.2017 - 02.2021
- Set up, checked, and broke down equipment for each game.
- Documented game actions to update league, player, and team statistics.
- Minimized errors through attention to detail in recordkeeping.
- Ensured smooth transitions between games by preparing scorekeeping materials in advance.
Education
Master of Business Administration - Finance
Robert Morris University
Moon Township, PA12.2027
Skills
- Financial Reporting & Budgeting
- Microsoft Excel (PivotTables, VLOOKUP, formulas)
- Bloomberg Terminal Proficiency
- Team Collaboration & Leadership
- Time Management
- Strong Communication
- Customer Service
- Physical Stamina & Strength
References
Available upon request.
Timeline
Senior Tribune / Vice President Kappa Delta Rho
Kappa Delta Rho Fraternity - ETA Alpha Chapter
09.2025 - Current
Quaestor / Treasurer Kappa Delta Rho
Kappa Delta Rho Fraternity - ETA Alpha Chapter
01.2024 - 09.2025
Car Wash Attendant / Shift Manager
16 Suds Car Wash
08.2022 - Current
Skate Guard
Ice Castle Rink
08.2021 - 02.2022
Cashier
Giant Eagle
07.2021 - 11.2021
Scorekeeper
Private Individual
10.2017 - 02.2021
Master of Business Administration - Finance
Robert Morris University